Community Care Liaison

Job Description

Job Description

Are you a natural relationship builder who loves connecting with people and making a difference? Visiting Angels Nashville is looking for a  Community Care Liaison to help grow our business while helping families find the right care for their loved ones.

This is a relationship-driven sales and client care position . You’ll build referral relationships throughout the community, connect with hospitals, physicians, senior living communities, rehabilitation centers, and other senior-care professionals, and guide families through the process of finding quality in-home care. The job will consist of

What You'll Do

• Build and nurture referral relationships throughout Nashville and Middle Tennessee.
• Get out in the community through visits, networking, events, and educational opportunities.
• Respond quickly to new client inquiries and guide families through their care options.
• Conduct in-home consultations.
• Manage the sales process from initial inquiry through start of care.
• Follow up with new clients to ensure a positive experience and strong retention.
• Work closely with Scheduling, Recruiting, and Operations to ensure new opportunities can be appropriately staffed.
• Maintain an organized pipeline and track lead, conversion, referral, and growth metrics.

What We're Looking For

We're looking for someone who is:

• Personable, confident, compassionate, and comfortable building relationships.
• Motivated by both purpose and performance .
• Organized, self-directed, and excellent at follow-through.
• Comfortable talking with families during difficult and emotional situations.
• Confident with consultative sales without being pushy or transactional.
• Comfortable spending significant time out in the community.
• Experienced in healthcare, senior care, home care, sales, business development, or referral-based services.

Required Qualifications

• 2+ years of experience in home care, senior services, healthcare, care coordination, consultative sales, business development, or another referral-based healthcare environment.
• Demonstrated ability to build trust with older adults, families, and professional referral sources.
• Ability to guide families through decisions without using high-pressure sales tactics.
• Strong organizational and documentation skills.
• Ability to manage competing priorities and work independently.
• Comfortable using CRM systems, Microsoft Office or Google Workspace, scheduling platforms, and industry-related software.
• Valid driver's license, reliable transportation and required automobile insurance.
• Ability to successfully complete applicable background screening, training, health, certification, and continuing-compliance requirements.

Preferred Qualifications

• Associate or bachelor's degree in healthcare administration, social services, business, marketing, communications, or a related field.
• Previous private-duty home care experience.
• Existing relationships within Nashville's healthcare, senior-care, or community-service network.
• Experience conducting in-home consultations or assessments.

What We Offer

• $55,000-$60,000 base salary
• Quarterly performance incentive bonuses
• Mileage reimbursement
• Health Insurance, Dental, Vision, 401k retirement,
• The opportunity to build meaningful relationships and make a real difference in the lives of seniors and their families

If you are a people person, love being out in the community, and want a career where you can make an impact while being rewarded for results, we want to meet you!

Visiting Angels Nashville is an equal opportunity employer. Visiting Angels franchises are independently owned and operated.