Management Engineer- Duke Raleigh Campus

Management Engineer- Duke Raleigh CampusWork Arrangement: Hybrid opportunity. Work Performed Management Engineering: Development and maintenance of labor standards used to develop departmental staffing requirements. These same standards are also used as procedural level labor standards by the Cost Accounting staff of Corporate Finance and Hospital Departmental Managers in the costing and flexible budgeting techniques. Support of Hospital leadership with productivity improvement efforts to include analyses of departments and processes. Perform labor variance analyses in cooperation with departmental leadership to support their efforts in meeting defined productivity goals. Operational Support: Support of Hospital leadership with project management and analytical support of operational initiatives. Decision Support and Performance Reporting: Development and initiation of clinical analyses in support of the CSU leadership to improve the management and quality of care. Coordinate the improvement process as appropriate. Ongoing decision support in support of clinical and patient safety improvement efforts. Provide routine reporting of key quality and patient safety metrics in support of the ongoing quality management process. Support of the balanced scorecard program and related reporting. Patient Satisfaction: Coordination and support of the improvement efforts designed to improve the overall patient satisfaction scores as appropriate. Performance Improvement: Lead performance improvement teams as assigned. Support performance improvement teams within the assigned area of responsibility. This could include being an active team member or provide analytical support.Knowledge, Skills and Abilities Strong analytical and problem-solving skills, with the ability to translate data into clear recommendations for non-technical operational and clinical leaders Strong written and verbal communication skills, including comfort presenting findings directly to department and executive leadership Advanced Excel skills, including pivot tables, lookup functions, and working with large data extracts Strong computer skills to include database analysis, with the ability to query relational databases and independently source data when a standard report does not exist Ability to manage multiple concurrent requests and set priorities in a fast-paced operational environmentLevel Characteristics Level 2 Works under general supervision by departmental leadership. Guidance frequently provided regarding tasks and approaches to accomplish assignments and how to deliver on the core responsibilities of the department. Interacts with internal or CSU staff and leadership primarily to gather inputs or review results of analyses. Begins to work with leadership to define priorities and actively supports performance improvement work. Level 3 Works autonomously within the work assignment. Establishes own approaches and works independently to execute. They set their own priorities with general oversight by departmental leadership. Progress and success defined by goal attainment. Interacts with operational and departmental leadership. Works with leadership to define priorities and is frequently asked to support performance improvement work. Begins to assume an active role in improvement efforts as a facilitator or improvement expert Level 4 Works autonomously within the work assignment. Coordinates the services for the assigned CSU and provides oversight and work flow supervision to assigned staff. May provide direct supervision to up to two staff. Consults with Managers and Directors for performance evaluations. Progress and success defined by goal attainment and the success of the entities or services they are assigned. Interacts with operational and departmental leadership to include Presidents, VPs, and Clinical Chairs. Works with leadership to define priorities and is routinely asked to support performance improvement work. Coordinates the work of others from Performance Services to support the execution of plans. Assumes an active role in the improvement efforts as a facilitator or improvement expert.Minimum Qualifications Education Level 2 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired Level 3 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired Level 4 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired Experience Level 2 Minimum of 4 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience. Or, with 2 years of Duke ME I experience Level 3 Minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience. Level 4 Team Lead: minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two years of experience. Technical Lead: minimum of 6 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience or advanced training is technical skills directly applicable to work assignmentPreferred Qualifications Experience writing SQL queries against a relational database Experience in hospital or health system operations analytics, decision support, or financial planning and analysis Working knowledge of hospital labor productivity concepts, including FTEs, worked hours, units of service, and benchmarking methodology Experience with data visualization tools such as Power BI or Tableau Familiarity with benchmarking or workforce management platforms such as Vizient and Strata Experience presenting analytic findings to clinical or executive audiences Experience with Python, R, or comparable analytic tools Degrees, Licensures, Certifications Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.