Rental Service Agent

Job Description

Job Description

THE ROLE

We're looking for travel enthusiasts with a passion for guest service for our depot in San Francisco. You'll be the face of our company, reporting directly to the Branch's Operations Assistant, with the goal of ensuring an outstanding level of customer service, maintaining our fleet of campervans in top condition, and taking ownership of all issues that need to be managed to guarantee the smooth operation of the depot.

WHAT WILL YOU WORK ON?

• Handling incoming reservations, welcoming guests and taking care of check-ins and check-outs;
• Preparing and cleaning our campervans;
• Maintaining our campervans in top condition and monitor maintenance and repairing needs;
• Registering guests, monitoring stock and processing payments;
• Handling complaints and troubleshooting emergencies.

WHO ARE WE LOOKING FOR?

• You are a travel enthusiast with experience in Tourism, Hospitality, Retail or Rent-a-car being desirable;
• You have great communication skills and an aptitude for direct contact with customers(mandatory) ;
• You're eligible to work in the US, have a valid driver's licence and feel confident enough to drive a campervan (mandatory);
• You're available to work on weekends and public holidays.
• You're a responsible person who takes their work seriously and can be relied upon;
• You're well-organised and you're good at solving problems.

THE INDIE COMMITMENT!

• Being part of a young, fast-growing and innovative company where you make a difference;
• Career development opportunities in Field Operations or transitioning to an HQ role in Lisbon, Mexico or Los Angeles;
• Continuous training and coaching to develop the skills that matter to you;
• $23.00 hourly rate + sales comissions + customer satisfaction bonuses;
• Health insurance with employer copay;
• 10 days of paid time off, plus a paid day off to celebrate your birthday;
• Free Road Trips, so you can experience Indie firsthand trips around North America, Europe and Oceania

Are you Ready to Go Indie?