Management Scheduling Coordinator

Job Title: Pain Management Scheduling Coordinator

Department: Orthopaedic Associates

Reports to: Christina Thompson

Location: Ft. Walton Beach, FL

Job Summary:

We are seeking a detailed-orientated, strong team player and highly organized candidate to join our group as a Pain Management Scheduling Coordinator. You are responsible for the coordination and education of services for our patients’ receiving injections by our Pain Management Physician. You will play a vital role in patient scheduling, procedure coordination and surgery chart preparation.

Key Responsibilities:

• Schedule patients for interventional pain management procedures at two out-patient surgery centers and a hospital
• Verify insurances are valid, obtaining estimation of benefits and collecting coins for patient responsibility
• Verify injections have been authorized prior to procedure date
• Obtaining clearances for any medications or Cardiac Implants
• Provide patients with pre-operative instructions, procedure arrival times and post-operative appointment information
• Preparing weekly surgery charts for clinical team members and providing procedure schedule to facility
• Communicate effectively and efficiently with patients, providers, team members and facility staff
• Entering and updating patient information in the EMR system
• Maintain HIPAA compliance and patient confidentiality at all times
• Any other job duties as assigned

Required Skills & Qualifications:

• Customer Service Experience
• Insurance knowledge
• Excellent oral and written communication & analytical skills
• Requires adherence to all policies and procedures, including standards for safety, attendance, punctuality and personal appearance
• Ability to multi-task efficiently and effectively, remain calm in busy or stressful situations and work well with minimal supervision; skill in exercising initiative, judgement, discretion and decision‑making to achieve practice objectives
• Knowledge and adherence to HIPPA, Compliance and OSHA

Education & Experience:

• High school diploma or equivalent
• Minimum one year of experience as a Surgery/Pain Management Coordinator
• Experience with EMR software preferred – Athena
• Experience with Microsoft applications – Word, Excel, Office 365
• 401k
• Short-term/Long-term Disability InsuranceLife Insurance
• Paid time off
• Uniform Reimbursement

Work Environment & Physical Requirements

• Office setting – sitting for long periods of time
• Some travel may be required for training purposes