Business Product Manager
Virtual Vocations Inc
Partnering with customer service, operations, and technology teams, the full-time Business Product Manager will deploy, optimize, and support digital solutions to enhance customer experience and operational efficiency in a remote environment. Key responsibilities Implement and optimize customer service technologies, ensuring compliance and operational readiness Investigate and resolve complex technical issues affecting customer service technologies through cross-functional collaboration Continuously monitor application health and service performance to identify optimization opportunities and ensure reliable technology delivery Required qualifications Bachelor's degree in Computer Science, Information Technology, Engineering, Information Systems, or a related technical discipline preferred Three or more years of experience in enterprise applications, systems implementation, or customer-facing technologies Proficiency in CRM platforms, APIs, cloud technologies, and SQL fundamentals Experience with AI-enabled tools for diagnostics, workflow automation, and operational monitoring preferred Strong analytical and organizational skills with the ability to manage competing priorities
Vacancy posted 2 days ago
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