Dental Patient Service Representative

Dental Patient Service RepresentativeThis is a patient-facing, administrative support role focused on helping patients navigate the healthcare system while ensuring a positive patient experience from scheduling through check-out.Key ResponsibilitiesManage patient scheduling, pre-registration, registration, and check-out processes.Verify insurance eligibility, benefits, and demographic information.Conduct appointment reminder calls and outreach to reduce no-shows.Obtain referrals, authorizations, and required patient documentation.Collect copays, balances, and other patient payments.Schedule follow-up appointments and coordinate care across departments.Answer high-volume inbound calls and address patient inquiries in a professional and compassionate manner.Maintain accurate patient records within the electronic health record system.Support front desk operations by greeting patients, managing check-in/check-out workflows, and ensuring a positive patient experience.QualificationsHigh School Diploma or GED required.Dental receptionist or dental front desk experience requiredExperience scheduling appointments, verifying insurance, and collecting patient payments.Experience with EClinicalWorks preferred.Strong customer service, communication, and multitasking skills.Additional DetailsSchedule: Monday–Friday, 8:00 AM–5:00 PMDress Code: Business CasualPerksOpportunity to make a real difference in your local community.Work with a supportive, mission-driven team.Gain experience in a high-impact healthcare environment.Career growth potential in community health services.