VP of Operations

Vice President of Operations – Data Center & Structured Cabling Location: Forest Hills, MD Company: Next Level Technician About the Opportunity Next Level Technician is seeking an experienced and driven Vice President of Operations to lead and optimize field operations, technician performance, safety compliance, and project delivery across large-scale structured cabling and data center projects. This leadership role will report directly to the COO and play a critical role in scaling operational performance, improving field execution, supporting technician development, and ensuring world-class customer satisfaction. We are looking for a hands‑on operational leader with strong experience in low voltage, structured cabling, data centers, and field operations management who can build processes, lead teams, and drive accountability across all aspects of operations. Key Responsibilities Field Operations Leadership Oversee and direct all field personnel and operational activities Ensure projects are delivered safely, on time, and with best-in-class craftsmanship Manage technician scheduling and field staffing based on project workload Support project execution by coordinating field delivery teams for current and future projects Serve as the primary liaison for subcontractor partnerships and vendor relationships Conduct field QA/QC inspections to ensure compliance with customer and industry standards Monitor productivity and operational efficiency across all active projects Support and mentor field leadership to maximize technician performance and growth Operational Development & Strategy Develop long-term operational strategies aligned with company growth objectives Build and implement internal operational systems and scalable workflows Develop future field leaders through mentorship and leadership development Manage testing equipment inventory, uptime, calibration, and software updates Oversee time tracking software and all related operational functions Training & Technician Development Develop and launch an internal BICSI-focused technician training program Create structured onboarding and continued education programs for field teams Support technician growth through certifications, mentorship, and performance development Safety & Compliance Develop and implement company-wide safety policies, protocols, and manuals Conduct regular field safety audits and inspections Ensure compliance with OSHA standards and industry regulations Lead toolbox talks and ongoing safety training initiatives Investigate incidents and near misses while implementing corrective actions Maintain accurate safety documentation and reporting Manage PPE distribution and compliance across all field personnel Collaborate with regulatory agencies and ensure operational compliance standards are maintained Track safety metrics and continuously improve safety performance initiatives Qualifications 10+ years of leadership experience in structured cabling, low voltage, or data center operations Strong background managing field technicians and large-scale deployment teams Experience with QA/QC processes, workforce planning, and project operations Deep understanding of OSHA standards and field safety compliance Experience developing operational processes and training programs Strong communication, leadership, and organizational skills BICSI certifications or experience supporting BICSI standards preferred Ability to travel to project sites as needed What We Offer Competitive salary based on experience Career growth with a rapidly expanding organization Opportunity to shape operational strategy and company culture Collaborative leadership environment Health benefits, PTO, and additional company perks #J-18808-Ljbffr