Dispatch Service Coordinator at SRV

Job Description

Job Description

Who We Are

SRV Temperature Solutions is a premier HVAC and Refrigeration company serving commercial and industrial customers throughout Colorado Springs. We take pride in delivering innovative solutions, exceptional customer service, and building long-term relationships with both our clients and employees.

Our team is committed to providing high-quality service while creating a supportive environment where employees can grow professionally and build lasting careers.

What We Offer

We believe great employees deserve great support.

• Competitive pay based on experience ($20-$25/hour)

• Monday-Friday schedule (8:00 AM - 5:00 PM)

• Paid holidays and paid vacation starting on day one

• Medical, Dental, Vision, Life, and Short-Term Disability insurance

• 401(k) plan

• Educational assistance and professional development opportunities

• Supportive and collaborative team environment

• Long-term career growth opportunities

The Role

As a Dispatch Service Coordinator, you will play a critical role in supporting our service operations by coordinating technicians, scheduling service calls, and ensuring customers receive timely and professional service.

This position requires strong organization, communication, and problem-solving skills in a fast-paced environment.

Key Responsibilities

• Schedule and coordinate service calls for HVAC and Refrigeration technicians

• Monitor technician schedules and dispatch resources efficiently

• Communicate with customers regarding service requests and appointment updates

• Maintain accurate service records, notes, and documentation

• Track service progress and proactively address scheduling issues

• Coordinate with vendors, technicians, and internal teams to ensure smooth operations

• Utilize dispatch software and technology to improve efficiency and workflow

• Provide excellent customer service and resolve customer concerns professionally

What We're Looking For

• 2+ years of dispatch, scheduling, customer service, or service coordination experience preferred

• HVAC, refrigeration, plumbing, construction, or service-industry experience highly preferred

• Strong organizational and multitasking abilities

• Excellent verbal and written communication skills

• Ability to prioritize and adapt in a fast-paced environment

• Experience with dispatch software, scheduling systems, and Microsoft Office

• Strong attention to detail and follow-through

• Ability to work independently and collaboratively with a team

• High school diploma or equivalent required

Why Join SRV Temperature Solutions?

You'll be joining a company that values professionalism, teamwork, and customer service. We offer consistent schedules, strong benefits, growth opportunities, and a team environment where your contributions directly impact our success and our customers' experience.