Help Desk Analyst

Job Title

Under the direction of the Director of Information Technology, servers as resource person on help desk services to district and site personnel; performs a variety of technical duties related to help desk. Direct support request for student information system, business applications system, and email system to next level of support. Responds to projects and escalated level support by utilizing research, problem analysis, identification, and resolution. Analyzes help desk data to determine best practices and training requirements. Contacts users to provide feedback and determine customer satisfaction. Orients and trains users on current technology, information systems and e-mail system. Performs other duties directly related to this job description.

Requirements / Qualifications

Any combination equivalent to an Associate's degree or coursework in computer science, computer engineering, information systems, or a closely related field. Five (5) years or more of recent, progressively responsible computer experience using a variety of computer software and operating systems in a network environment and coordinating help desk services including e-mail.

THE DOCUMENTS SPECIFIED BELOW MUST BE ATTACHED IN ORDER FOR YOUR APPLICATION TO BE CONSIDERED FOR AN INTERVIEW. * High School Diploma *Associate's degree or coursework in computer science, computer engineering, information systems, or a closely related field. In lieu of the above we will accept the following: *Proof of BA Degree (Attach copy of degree or transcripts with degree posted) *Resume This position requires a valid Degree or valid equivalency established by an accredited institution/agency within the United States. Applications that do not include a valid degree/HS Diploma will not be considered. If you would like to receive credit for a foreign degree, you may submit your foreign degree to an approved education evaluation service. Any cost of evaluation is the candidate's responsibility. For your convenience, you may visit our website under the Human Resources link for a list of approved education evaluation services.