Service Advisor

Service AdvisorTesla is seeking a Service Advisor dedicated to advancing one of the most innovative vehicle brands globally. This role demands a substantial degree of engagement with both customers and internal teams. The ideal candidate will excel in delivering exceptional customer service and demonstrate an aptitude for developing technical expertise in servicing vehicles. Members of our service team must be passionate about supporting cutting-edge EV technology and accelerating the world's transition to sustainable energy.ResponsibilitiesProvide exceptional customer service by promptly addressing inquiries and concerns, taking ownership of service visits, and fostering a welcoming environment for our customersAssess technical issues, explain service needs to customers in understandable terms, and offer solutions over the phone when possibleActively listen to customer concerns, ask clarifying questions to identify issues accurately, and escalate to Service Manager as neededEffectively communicate with Technicians and accurately document service details into the Dealer Management System with meticulous attention to detailConduct transactions, guide customers through corrections, and summarize repair work performedEfficiently manage multiple appointments and priorities while maintaining organized records, providing prompt status updates, and ensuring thorough follow-upBuild trust with customers by providing empathetic service, handling complex issues with patience, and creating positive experiences that drive loyalty and repeat businessRequirementsKnowledge of vehicle maintenance and repair methods, including familiarity with tools, materials, and techniquesStrong communication skills to provide precise estimates, status updates, and technical information to customers in an understandable mannerExcellent problem-solving abilities to troubleshoot issues effectively and develop timely solutions in collaboration with the service teamDemonstrated patience and empathy when handling complex vehicle issues or challenging customer situationsSuperior time management and organizational skills to maintain accurate service records and prevent errors while meeting business-critical deadlinesProficiency in Dealer Management System(s), Outlook, and MS Office with a proactive willingness to learn emerging automotive technologiesValid driver's license requiredCompensation & BenefitsAlong with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:Medical plans > plan options with $0 payroll deductionFamily-building, fertility, adoption and surrogacy benefitsDental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contributionCompany Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSAHealthcare and Dependent Care Flexible Spending Accounts (FSA)401(k) with employer match, Employee Stock Purchase Plans, and other financial benefitsCompany paid Basic Life, AD&DShort-term and long-term disability insurance (90 day waiting period)Employee Assistance ProgramSick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid HolidaysBack-up childcare and parenting support resourcesVoluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insuranceWeight Loss and Tobacco Cessation ProgramsTesla Babies programCommuter benefitsEmployee discounts and perks programEarned Wage Access: Real-time pay access paid daily, subject to eligibility and schedule (applicable for below Sr. Managers levels)Expected Compensation $21.28 - $35.34/hour + cash and stock awards + benefitsPay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.