MO41- IT Support (799082)

Job Description

Job Description

Our direct client has an opening for an IT Support (799082)

This contract is up to 13 months

months, and the client is in Frackville, PA

If you are interested, please submit the following

YOUR CURRENT RESUME

YOUR HOURLY RATE

Skill Required / Desired Amount of Experience

5 years of experience with call tracking, ticketing software, and managing support issues. Required 5 Years

5 years of equivalent experience to include technical support for hardware and software. Required 5 Years

4-year college degree Highly desired 4 Years

is 100% onsite (301 Morea Rd, Frackville, PA 17932) position functions as the institution’s Information Technology Coordinator. This position is required to complete IT duties inside and outside of the Institution. This job is hands on and is not a work from home position. Duties include troubleshooting automation problems, performing systems administration, installing and maintaining computer and network related equipment and software, providing technical assistance to users, performing liaison duties, developing software applications for institutional use, facility administrator to the GTL Tablet/Kiosk system, and managing information technology related equipment and supplies.

Troubleshoot automation problems at SCI Mahanoy. Provide backup support to SCI Frackville, Allentown and Reading PBPPs. Perform equipment, software and network (inter-connectivity) diagnostic procedures. Research solutions and make recommendations where appropriate. Contact technical staff for support. Evaluate malfunctioning equipment to identify faulty parts or components and replace if feasible. Test repaired equipment to verify proper and consistent operation. Contact equipment/maintenance contract vendors to arrange for equipment maintenance. Track service calls to vendors to ensure work is satisfactorily completed. Restore data to file servers and workstations. Maintain problem log and document findings and resolutions.

Install computer and network related equipment and software. Determine equipment, software and network requirements. Examine installation area for appropriate equipment environment. Arrange for the installation of appropriate telecommunications cabling systems. Upgrade and or install equipment and software to include the preparation of equipment for installation; inspection for completeness; installation of network cards, computer memory and other internal computer components; setting appropriate hardware configuration switches, jumpers and other settings; as well as the installation and configuration of appropriate software packages to include in-house developed applications. Deliver and install completed systems, testing operation of fully configured units in a network environment for proper and consistent operation.
Maintain computer and network related equipment and software. Perform preventative maintenance. Develop and monitor maintenance contracts and warranties.
Facility Administrator of the GTL Tablet/Kiosk System. Duties include resetting pins for inmates, unlocking tablets, reporting kiosk/tablet/offenders directly to GTL, and forward RMAs to institutions Property SGT. Notify GTL of kiosk issues and follow-up with GTL to ensure prompt servicing of kiosks.

Conduct annual inventory of computer and network related equipment and software. Utilize ServiceNow to record annual inventory results, receipt of new equipment, location changes and removals of obsolete and/or damaged equipment from service. Arrange for the return and/or destruction of obsolete and unserviceable computer equipment and software to include the preparation of computers by erasing and reformatting or physically destroying disk drives to ensure data cannot be recovered. Return to the MIS Bureau software which is no longer required. Prepare forms to request authorization to destroy unneeded software which was procured by the facility. Destroy and certify the destruction of software for which authorization to destroy has been received. Retain permanent records of all disposed computer equipment and software.

Highly desired to have a 4-year college degree or 5 years of equivalent experience to include technical support for hardware and software. Required to have 5 years of experience with call tracking, ticketing software, and managing support issues.

Perform related duties and special assignments as needed.