Director, Delivery Partner - Major Hospital Network

Who We Are At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. We are committed to building a more equitable, inclusive world for employees, customers and communities. The Role As a Delivery Partner you will forge powerful business‑to‑business relationships with customers, communicate innovative solutions, and navigate Kyndryl’s offerings to deliver complex services. Your impact extends beyond customer relationships – you will have full P&L ownership of multi‑year contracts, engage at the executive level, and expand Kyndryl’s scope as the client grows. In this dynamic role you will work with a diverse team of industry experts, access cutting‑edge resources, and receive professional development opportunities to enhance your career. Your Future at Kyndryl With a global footprint, this role offers opportunities to work on international projects and collaborate with colleagues worldwide. The position is dynamic and influential, offering a wide range of professional and personal growth opportunities. Who You Are You are customer‑focused, possess a growth mindset, drive your own development, and work inclusively with others. You have 10+ years of IT service delivery experience, including at least 5 in healthcare IT managed services or Epic‑enabled hospital operations. Required Skills And Experience Ability to build high‑performing cross‑functional teams to deliver services. 10+ years in IT service delivery, with minimum 5 years in healthcare IT managed services or Epic‑enabled operations. Ability to integrate multiple service areas into a seamless customer solution. Experience governing large multi‑year service contracts. Trusted advisor skills to recognize business needs and follow through on revenue‑expanding wins. In‑depth knowledge of business controls and cost accounting; manage large contract budgets and cost cases. Working knowledge of Epic EHR from an IT operations and delivery leadership perspective; familiarity across multiple modules (ambulatory preferred). Managing post‑go‑live stabilization and steady‑state operations with an ITIL‑grounded service management approach. Proven ability to lead blended delivery workforces of 150+ personnel (FTEs, rebadged employees, and subcontractors) in a managed services model. Preferred Skills And Experience Bachelor’s Degree. Long‑term customer relationship management experience. Background in healthcare IT consulting, preferably within a major Systems Integration firm. Experience building or supporting clinical informatics functions that bridge IT operations with hospital clinical workflows. Strong preference for candidates located in Rhode Island or within approx. 1‑hour commute (Greater Boston acceptable); frequent on‑site presence required. Compensation The compensation range for the position in the U.S. is $161,520 to $290,760 based on a full‑time schedule. Actual compensation may vary by geography, job‑related skills and experience. California (San Francisco Bay Area): $193,920 to $348,840 California (All Other): $177,720 to $319,800 Colorado: $161,520 to $290,760 Massachusetts: $161,520 to $319,800 New York City: $193,920 to $348,840 Washington: $177,720 to $319,800 Washington DC: $177,720 to $319,800 Benefits This position will be eligible for Kyndryl’s discretionary annual bonus program. You may also receive a comprehensive benefits package including medical, dental, disability, retirement, paid leave, and paid time off. If this is a sales‑commission‑eligible role, you can participate in a sales commission plan in lieu of the annual discretionary bonus program. #J-18808-Ljbffr Kyndryl