Customer Service Representative

Benefits:

401(k)

Bonus based on performance

Health insurance

Paid time off

Are you outgoing, dependable, and genuinely enjoy helping people? Do you take pride in providing great customer service and building positive relationships?

We're looking for a Customer Service Representative to join our insurance team. This role is ideal for someone who is personable, organized, and comfortable communicating with customers. You'll help clients with their insurance needs while also identifying opportunities to provide additional value and support the agency's growth.

A valid insurance license will be required. Unlicensed candidates are welcome to apply if they are willing to obtain their license upon selection.

What You'll Do

Build strong relationships with new and existing customers.

Answer customer questions and assist with insurance service needs.

Follow up with customers and prospects in a timely, professional manner.

Review customer needs and educate them about available insurance products and coverage options.

Identify opportunities to recommend additional products or services when appropriate.

Develop leads, schedule appointments, and support agency sales efforts.

Maintain accurate customer information and documentation.

Provide friendly, responsive service throughout the customer relationship.

Work closely with team members to ensure a positive customer experience.

What We're Looking For

Friendly, professional, and people-oriented personality.

Excellent verbal, written, and active listening skills.

Strong attention to detail and organization.

Proactive approach to solving customer problems.

Comfortable learning computer systems and new technology.

Ability to manage multiple priorities in a fast-paced environment.

Positive attitude and strong work ethic.

Team-oriented and willing to learn.

Insurance experience is a plus, but not required.

Valid insurance license required or willingness to obtain one upon hire.

If you enjoy working with people, solving problems, and building lasting relationships, this could be a great opportunity to grow your career in insurance.

Apply today to learn more!