Overnight Valet Attendant- CRC

Overnight Valet Attendant- CRC

Caravan Court - Arlington, TX 76011

Overview

Position Type Full Time

Description

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!!!

Come be a part of an AWARD-WINNING TEAM.

Our hotels are unique, and we are looking for outstanding talent to provide exceptional customer service to our team. Valencia Hotel Group is a collection of hotels are created for today's passionate traveler, each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.

Status: Non-Exempt

Reports to: Valet Manager

Job Summary

The Overnight Valet Attendant at Caravan Court is responsible for providing a warm, polished, and professional first and last impression to every guest. Valet attendants safely and efficiently park and retrieve guest vehicles while delivering a personalized service aligned with the hotels service standards

Essential Duties & Functions

• Operational Responsibilities
• Greet guests according hotel standards
• Register all vehicles in parking platform
• Communicate the valet process to the guest
• Assist guests with any luggage and directional needs
• Professionally and efficiently park guest vehicles
• Guest Services
• Anticipate and attend to guest needs during interactions
• Be proactive when attending to guests
• Assist guests with all concierge services
• Team Support and Training
• Attend and contribute to department meetings
• Participate in cross training
• Complete all required trainings
• Communication and Reporting
• Facilitate all internal communications and follow up accordingly
• Run all reports necessary to the operation
• Complete full shift pass on reports and checklists
• Log all work in appropriate platforms
• Safety & Compliance
• Adhere to all safety and security guidelines
• Follow all driving regulations

Qualifications

Essential Skills and Qualifications

• Strong verbal and written communication skills
• Effective time management and problem-solving skills
• Ability to work well with a team and demonstrate attention to detail
• Excellent organizational skills and interpersonal abilities

Physical Requirements

• Sitting: Short periods of time
• Standing/Walking: Long periods of standing, minimum of 5 consecutive hours
• Lifting/Carrying: Occasionally, maximum of 50 pounds. Pushing/Pulling carts
• Ability to stay awake, alert and provide service during an overnight schedule.

Working Environment

• Interior: Hallways, Guestrooms
• Exterior: Outdoor areas of the hotel

Basics

• Maintain cleanliness and organization in all work areas
• Display courteous behavior with guests and team members
• Report any unsafe conditions immediately
• Ensure hotel equipment is in proper working condition
• Perform any additional duties as assigned by the supervisor

Candidate Profile

• Education and Experience
• Valid Driver's License
• No vehicle violations within the past 5 years
• No prior experience required
• No minimum education requirements required