Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• License reimbursement
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Training & development
• Health insurance
• Vision insurance
• Dental insurance

ABOUT OUR AGENCY:
Welcome to Matt Springer State Farm! I opened my agency in 2012, and before becoming an agent I spent many years as a team member - where I discovered that my passion for helping people could become a truly rewarding career. We've built a small but mighty team of 5 employees across Sales and Service, and now we are looking to grow. We have both English and Spanish speakers and are proudly located in Conroe, TX.

Our office is anything but ordinary — we work out of an actual two-story house. It's not your typical corporate office, and that's exactly why we love it. It gives our workplace a comfortable, welcoming, and home-like atmosphere. We love our weekly team breakfasts, and monthly team lunches & outings as there is truly never a dull moment around here from laughs, to small pranks, & funny GIFS.

We're looking for someone who wants to be part of our team, and grow with our agency by applying honesty, positivity, determination, dependability, and coachability with no exception to joy of helping others. We're not looking for someone to simply fill a position — We're looking for someone who will add to the culture we've built!

ROLE DESCRIPTION:
As a Customer Service Representative - State Farm Agent Team Member with Matt Springer - State Farm Agent, you will play an important role in delivering a positive and welcoming experience for customers while beginning your career in the insurance industry. This is an entry-level opportunity designed for individuals who enjoy helping others, staying organized, and learning the fundamentals of insurance operations.

In this position, you will begin by supporting front desk responsibilities and assisting customers with questions, service requests, and general office needs. As you gain experience and build your knowledge of insurance products and processes, you will have the opportunity to transition into an Account Manager role with increased responsibility for client relationships, policy servicing, and coverage support.

This role is ideal for someone who is customer-focused, detail-oriented, and interested in growing within the insurance industry. Individuals who demonstrate initiative, strong communication skills, and a commitment to learning can expect opportunities for advancement within the agency.

RESPONSIBILITIES :

• Greet customers and assist with front desk responsibilities, including answering phones and directing inquiries.
• Respond to customer questions and provide general policy information.
• Assist customers with basic policy updates, documentation, and service requests.
• Support the team with administrative tasks and maintain accurate records of customer interactions.
• Learn agency systems, insurance products, and service processes.
• Gradually take on expanded client service responsibilities as experience is gained.

QUALIFICATIONS :

• Strong communication and interpersonal skills.
• Detail-oriented with the ability to manage multiple tasks.
• Previous customer service experience preferred.
• Property & Casualty license preferred.
• Previous insurance experience will also be considered in place of a license.
• Bilingual Spanish preferred.