IT Help Desk Analyst

The Palmer Group

Our client is seeking an IT Help Desk Technician to provide support to employees. Strong troubleshooting, problem-solving, and customer service skills will help you succeed in this role. If you have at least one year of related customer service experience, we encourage you to apply today!

Work Model:

Hybrid

What You Will Do:

Provide support to employees via phone and email
Troubleshoot issues around personal computing platforms, hardware, software, mobile devices, virtual environments, etc.
Provide follow-up on incidents
Document incidents thoroughly
Escalate issues when needed to appropriate teams or leadership

What You Will Need to Be Successful:

College degree
1-3 years of relevant experience
Knowledge of common helpdesk practices,
Strong troubleshooting, problem-solving, and customer service skills

Benefits Overview:

401k
Major health insurances
Employee Stock Ownership Plan ( ESOP )
Click here for a complete list of benefits

Interested and qualified candidates can contact Jack McCoy at View phone number on click.appcast.io or email View email address on click.appcast.io.

Apply

Vacancy posted 3 days ago

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