Traveling Mechanical Field Technician

Job Summary The Mechanical Field Service Technician is responsible for the installation, commissioning, maintenance, and repair of high‑speed packaging machinery at customer sites. This role involves hands‑on mechanical service work, customer interaction, and travel, including occasional international assignments. The technician will support customers through on‑site service, training, and remote troubleshooting to ensure reliable machine performance. Home‑base located in Whitsett, NC. Essential Duties and Responsibilities Perform maintenance visits to ensure stable and reliable machine operation Install and commission new packaging machines at customer locations Provide operator and maintenance training to customers Perform mechanical service, maintenance, repair, and troubleshooting on packaging equipment Modify PLC and HMI projects as needed Provide first‑level remote support for customer issues Execute electrical and mechanical upgrades on existing machines Diagnose and resolve mechanical system issues using hand tools and precision tools Work independently while maintaining a strong customer‑focused approach Education and Experience 2‑year degree or technical certificate in industrial automation, industrial electronics, or a related field Minimum of 2 years of hands‑on experience with: Packaging equipment installation Maintenance and repair Troubleshooting mechanical systems Skills and Qualifications Strong understanding of mechanical systems and machinery Ability to diagnose mechanical issues in packaging machinery Proficient in the use of hand tools and precision tools Ability to work independently and interact professionally with customers Excellent verbal and written communication skills in English Spanish language skills are a plus Must maintain a valid driver’s license Ability to travel frequently, including: Approval for passport and international travel Rental car eligibility Travel Requirements Frequent domestic travel Occasional international travel for training and service assignments Compensation and Benefits Stable workforce with stand‑by opportunities and added benefits Medical and dental insurance Short‑term disability insurance Company‑paid life insurance and long‑term disability insurance 18 paid vacation days 11 paid holidays 401(k) retirement plan Per diem and stipend while traveling Training provided at company headquarters in Germany Equal Opportunity Employment Employer is an Equal Opportunity and ADA‑compliant employer. #J-18808-Ljbffr Grahamjobs