Front Desk Agent

Position SummaryAn upper-upscale downtown hotel is seeking a friendly, professional, and service-driven Front Desk Agent to join our Front Office team. The Front Desk Agent is responsible for providing exceptional guest service throughout the guest stay while ensuring smooth and efficient front desk operations.ResponsibilitiesWelcome and assist guests with a warm, professional, and service-focused approach.Check guests in and out accurately and efficiently.Assist with reservations, room assignments, and guest requests.Respond professionally to guest questions, requests, and concerns.Handle billing questions, payments, and guest account inquiries.Process cash and credit card transactions accurately.Provide information about hotel services, amenities, and the local area.Monitor arrivals, departures, VIPs, and special requests.Communicate effectively with Housekeeping and other hotel departments to meet guest needs.Maintain a clean, organized, and welcoming Front Desk and lobby.Follow hotel policies, procedures, cash-handling standards, and service expectations.Assist with resolving guest concerns and escalate issues when necessary.Communicate important guest and operational information to the appropriate team members.QualificationsPrevious hotel Front Desk, hospitality, or customer service experience preferred.Excellent customer service and communication skills.Strong attention to detail and organizational skills.Ability to remain professional and calm in a fast-paced environment.Comfortable using computers and hotel property management systems.Professional appearance and positive demeanor.Ability to work independently and as part of a team.Ability to work flexible shifts, including weekends and holidays as needed.What We’re Looking ForA dependable hospitality professional who takes pride in creating a welcoming guest experience and providing exceptional service. The ideal candidate is professional, attentive to detail, and enjoys working with people in a fast-paced hotel environment.If you are ready to grow your hospitality career in an upper-upscale hotel environment, we encourage you to apply. #J-18808-Ljbffr