ITIL Certified Product Manager

Virtual Vocations Inc

Serving as the liaison to caregivers across the Ministry, the full-time Senior Service Management Product Manager will focus on the evolution and development of Enterprise Service Management solutions and workflows in a remote environment. Key responsibilities Collaborate with various stakeholders to enhance service management processes and workflows Drive continuous service improvement initiatives utilizing ITIL practices Manage projects related to ServiceNow or similar platforms, ensuring alignment with organizational goals Required qualifications Bachelor's degree in a related field or equivalent work experience 8 years of experience with ServiceNow or a similar platform ITIL Foundation certification, or to be completed within one year of hire Scrum Master certification, or to be completed within one year of hire Strong understanding of IT Service Management practices and related technologies

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Vacancy posted 1 day ago

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