HVAC Counter Sales Associate

Counter Sales Associate Ferguson is looking for a knowledgeable, results‑driven Counter Sales Associate to join our team. This role focuses on being a trusted advisor to plumbing and HVAC contractor customers, helping them make informed purchasing decisions aligned with our sales strategy. Schedule Monday‑Friday 8:00AM – 5:00PM, plus one Saturday every 6‑8 weeks at another local branch. Responsibilities Engage customers proactively at the counter, on the phone, and via email to understand their needs and recommend solutions. Serve as a product expert by continuously learning and applying knowledge of plumbing, HVAC, and related products to guide customer decisions. Drive sales growth by identifying opportunities to upsell, cross‑sell, and promote strategic products and programs. Utilize tools and resources (catalogs, computer systems, manufacturer databases) to locate parts and provide accurate, timely information. Process transactions efficiently while ensuring accuracy and a positive customer experience. Collaborate with Outside Sales Associates to support account growth and deliver seamless service. Manage special orders and follow up on order status, back‑orders, and delivery timelines to maintain customer satisfaction. Maintain a professional, organized counter environment that reflects our commitment to quality and service. Assist with inventory management, cycle counts, and stock organization. Adhere to all safety regulations, including proper use of PPE (e.g., safety harness with a max weight capacity of 400lb). Requirements 0–3 years of experience in customer service or sales. Prior experience in HVAC or related industry. Bilingual preferred. Sales mindset with the ability to meet goals, build relationships, and influence purchasing decisions. Strong communication skills for consultative selling and customer engagement. Self‑motivated, results‑oriented, and able to thrive in a fast‑paced environment. Digital literacy and ability to learn new systems quickly. Organizational skills and ability to manage multiple priorities. Passion for delivering exceptional customer experiences. Ability to lift up to 50lb and stand for extended periods. Compensation and Benefits Pay Range: $19.62 – $27.45 per hour (estimated ranges displayed are monthly for salaried roles OR hourly for all other roles). Bonus or incentive plan eligible. Competitive benefits including health, dental, vision, paid time off, life insurance, and a 401(k) with company match. Additional benefits: mental health coverage, gender‑affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities, and more. EEO and Equal Employment Opportunity Statement The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60‑300.5(a), which prohibits discrimination against qualified protected Veterans, and the requirements of 41 CFR 60‑741.5(A), which prohibits discrimination against qualified individuals on the basis of disability. Ferguson Enterprises, LLC. is an equal employment employer for all protected classes. #J-18808-Ljbffr