Hospitality Coordinator

About the Role As a Hospitality Coordinator, you’ll serve as the on‑the‑ground expert responsible for keeping our homes functional, clean, and stocked (FCS) for every guest. You’ll perform inspections, restock supplies, prep for arrivals, complete light maintenance, and respond to in‑market issues during and between stays. This role is a combination of what many companies call a property caretaker and a runner and may at times include work more generally associated with that of a hotel front desk. You’ll be field‑based, covering a subset of homes in your zone, and will report to the Team Lead, Hospitality Ops. Your work will directly impact guest satisfaction, review scores, and how well we care for our homeowners’ properties. Responsibilities Conduct inspections of homes before and after guest stays to ensure they meet brand standards; document inspections and report issues via our task management systems Restock consumables and inventory supplies to maintain FCS readiness Leave hospitality touches such as gifts and welcome notes for arriving guests Handle basic maintenance tasks (e.g., lightbulb changes, TV resets, small repairs) and coordinate with the Maintenance team for larger issues Support turnovers with tasks like bedmaking, resetting decor, tidying, and removing trash Respond quickly to urgent in‑stay needs or on‑the‑ground guest issues when dispatched Track supply usage and flag homes with unusual patterns or repeated problems Be a visible, professional presence in the field, supporting teammates and guests as needed including occasionally taking incoming phone calls/messages and making outbound calls/messages to guests and owners Support Hospitality Managers with dispatching of field tasks during non‑peak times of day Primarily support the operations of your zone while being available to assist other zones as needed based on market need Other duties as assigned Success Measures Guest satisfaction and review scores (portfolio average above 4.8) Number of inspections completed per shift/day Completion rate and accuracy for assigned tasks Responsiveness to urgent or in‑stay issues Homes consistently meeting FCS standards as verified by market leadership Work Environment and Physical Demands Must be comfortable walking, standing, bending, lifting up to 50 lbs Frequent travel within market and regular driving between properties is required Work is conducted primarily in‑home, with some supply runs or warehouse coordination as needed Availability to frequently work weekends, holidays, early mornings, and evenings (with 2 days off each week) Qualifications 1+ years of experience in hospitality, property care, vacation rentals, or related field Detail‑oriented and highly reliable Ability to follow checklists and brand standards consistently Physically capable of lifting 25+ lbs and walking/standing throughout the day Strong communication skills and service‑minded attitude Comfort using mobile apps and task tracking tools Valid driver’s license and reliable vehicle required Able to work weekends, holidays, and on‑call rotations Compensation Compensation may be adjusted based on experience, skills, and interview performance. Pay Transparency Our compensation reflects several US geographic markets. The base pay for this position represents the expected salary for this position. Ultimately, in determining your pay it will be based on several factors including location, job‑related knowledge, skills, experience and other job related factors. Roofstock is a total compensation company; the base salary is only a part of our total compensation package. Competitive & Unique Benefits Package Generous PTO Policy 12 Paid Holidays Volunteer Time Off Paid Parental Leave 401k Program Wellness and home office/cell phone subsidies Robust health, dental, vision insurance, and more Employment Eligibility and Background Must be authorized to work in the U.S. is a precondition of employment and we are unable to sponsor H1‑B Visas at this time. Any offer of employment is conditioned upon the successful completion of a background investigation. Commitment to Equal Employment Opportunity The company provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to race, color, religion, sex, gender, gender expression, gender identity, national origin, ancestry, citizenship, age, physical or mental disability, marital status, sexual orientation, military or veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training and social, and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. #J-18808-Ljbffr