Fleet Service Advisor

Commercial Fleet Service Advisor Sunrise Ford of Fontana | Fontana, CA Sunrise Ford of Fontana is looking for a driven, organized, and customer-focused Commercial Fleet Service Advisor to join our growing Fleet Service team. This role is ideal for an experienced service advisor who enjoys building long-term customer relationships, managing a busy workflow, and helping commercial clients keep their vehicles on the road. You will serve as a primary contact for fleet accounts, coordinating repairs, communicating clearly, and working closely with technicians, dispatch, and parts to deliver a high level of service. What You’ll Do * Manage service appointments, repair orders, estimates, and customer updates for commercial fleet accounts. * Build and maintain strong relationships with fleet customers and account contacts. * Clearly communicate vehicle concerns, repair recommendations, estimates, timelines, and repair status. * Coordinate with technicians, dispatch, and parts to keep repairs moving efficiently and accurately. * Maintain complete documentation of customer communication, service history, approvals, and repair transactions. * Monitor open repair orders and follow up proactively to reduce delays and improve customer experience. * Identify opportunities to grow existing fleet relationships and recommend maintenance or repair services that help customers reduce downtime. * Help support a professional, team-oriented service department focused on quality, communication, and accountability. What We’re Looking For * At least 3 years of automotive service advisor experience required. * Ford dealership and/or commercial fleet service experience strongly preferred. * Experience managing commercial fleet accounts is preferred, but not required. * Strong communication skills, both in person and by phone, text, and email. * Ability to stay organized and manage multiple vehicles, customers, and priorities at once. * Working knowledge of automotive repair processes, maintenance needs, and service terminology. * Strong follow-through, attention to detail, and customer-service mindset. * Ability to work independently while collaborating effectively with a fast-paced team. * Valid driver’s license and reliable transportation. What We Offer * Competitive compensation package. * Health and dental insurance options. * Retirement savings plan with company contributions. * Employee discounts on vehicle purchases, service, and parts. * Opportunities for professional development and advancement. * A growing commercial fleet department with the opportunity to build lasting customer relationships and make a real impact. About Sunrise Ford Sunrise Ford of Fontana is committed to providing exceptional customer service, quality repairs, and a positive experience for both customers and employees. We value integrity, teamwork, accountability, and continuous improvement—and we are looking for someone who wants to grow with our team.