Executive Director, Patient Support Operations
Confidential
Executive Director, Patient Support Operations
About the Company
Pioneering developer & manufacturer of innovative therapeutic medicines
Industry
Biotechnology
Type
Public Company
Founded
1980
Employees
10,001+
Categories
- Biotechnology
- Biotechnology and Pharmaceuticals
- Biotech
- Health Care
- Pharmaceutical
- Pharmaceuticals
- Academic Research
- Manufacturing
- Genomics
- Therapeutics
- Clinical Care
- Patient Management
- Healthcare
- Life Sciences
- Personalized Medicine
- Medicine
- Chemical Products
Specialties
- biologics
- human therapeutics
- and development of novel products
Business Classifications
- B2C
- Mobile
About the Role
The Company is seeking an Executive Director for Patient Support Operations within the Patient Access & Reimbursement (PAR) division. This pivotal role is focused on setting the strategy and direction for patient support operations, particularly in leading the contact center experience for patients and healthcare professionals. The successful candidate will be responsible for advancing the people, processes, technology, automation, and AI capabilities to ensure that customers receive the support they need. Key responsibilities include establishing a vision and operating model that aligns with the needs of patients, caregivers, and HCPs, leading operational planning and performance management, and developing a strong quality, training, and continuous improvement model. The Executive Director will also be expected to build and lead a high-performing team, partner with various stakeholders, and ensure that operations comply with relevant policies and standards. Candidates for this role at the company should be experienced, customer-centered operations leaders with a strong background in setting strategic direction and delivering results at scale. The role requires a leader who can effectively integrate people, processes, technology, automation, and AI to enhance the support experience. Basic qualifications include a doctorate, master's, or bachelor's degree in a relevant field, along with a significant amount of managerial experience. Preferred qualifications include an advanced degree and experience in patient support, healthcare, or customer contact center operations, particularly in a complex, regulated environment. The ideal candidate will have a proven track record in performance management, technology-enabled transformation, and the ability to lead through change while maintaining a focus on service quality and customer needs.
Hiring Manager Title
Associate Vice President of PAR
Functions
- Operations
- ...Executive Director, Patient Support Services About the Company Late-stage clinical biopharmaceutical company Industry Biotechnology... ...patient services, market access, reimbursement, commercial operations, pharmacy, healthcare services, or related...Operations
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- Neighborcare Health in Seattle, WA, is seeking a Patient Services Representative to greet patients, schedule appointments... ..., collecting co-pays, updating patient information in the EHR, and supporting front-d desk operations. #J-18808-Ljbffr Neighborcare-HealthOperations
- Pediatrix Medical Group, Inc. is seeking a Patient Services Associate to greet patients, check them in/out... ...appointments in a Seattle clinic. The role supports the care team and ensures efficient front-office operations. Responsibilities include insurance verification...Operations
- ...seeking a Pharmacy Intern in Washington to join their team. This role involves providing exceptional patient care, managing inventory, and assisting in pharmacy operations to exceed patient expectations. The ideal candidate is currently enrolled in an ACPE-accredited...OperationsInternship
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$23.21 - $29.19 per hour
Neighborcare Health in Seattle, WA is seeking a Patient Services Representative to greet and check-in patients, schedule appointments, and support front-desk operations as the first contact in the clinic. The role includes collecting updated information for the EHR, verifying...OperationsHourly pay- ...Executive Director, IT Commercial About the Company Innovative biopharmaceutical company Industry Biotechnology Type... ...in search of an Executive Director for IT Commercial and Patient Operations. The successful candidate will be a strategic and highly collaborative...Operations
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- Providence Swedish is seeking a Medical Assistant I to support licensed practitioners in delivering basic patient care and administrative support within a clinic... ...care, patient safety, and efficient clinic operations, contributing to a compassionate care team. #J-18...Operations
- ...Washington state is seeking a Dental Assistant I to support dental providers and deliver quality patient care. Responsibilities include chairside assistance... ..., infection control, and supporting clinic operations. The role requires completion of a Dental Assistant...Operations
- ...Executive Director, API Development, Small Molecule About the Company Globally-recognized... ...small molecule pipeline within technical operations. The successful candidate will be... ...fostering innovation, and ensuring a strong patient-focused culture. The ideal candidate...OperationsRemote work
- Patient Care Coordinator (Contract) - Seattle, WA Shifts will vary. 6:45a- 3:15p, 7:30a-4pm, 8:30a-5pm Monday thru Friday... ...patient experience. As a Patient Care Coordinator, you’ll support daily clinic operations, engage with patients, and help keep care delivery...OperationsContract workMonday to FridayShift work
- ...Receptionist to be the first point of contact for patients and visitors. The role includes greeting clients,... ...appointments, processing registrations, and supporting back-office tasks to ensure smooth clinic operations. The ideal candidate has a High School Diploma or...OperationsFull time
$179.9k - $243.4k
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