Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Benefits:

• Hiring Bonus
• Bonus based on performance
• Competitive salary
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

ABOUT OUR AGENCY:
I opened my agency in 2009 and currently lead a team of five. Before becoming a State Farm agent, I worked as a teacher and coach, including serving as a head baseball coach and coaching football. I'm a proud Texas Tech University graduate and former collegiate baseball player. I'm also married with two sons, and outside of work, I love spending time with my family and golfing.

Giving back to our local community is incredibly important to me, especially when it comes to supporting our schools. I'm actively involved in the local school system and Panther Posse, helping raise significant funds to support local students, schools, and programs.

Our agency offers health benefits, professional and personal development, hands-on coaching, mentorship, and a strong commitment to work-life balance. As a coach at heart, I'm passionate about helping my team grow beyond just the insurance industry. My philosophy has always been, "When you come work for me, I hope you learn more than just insurance." I believe in continuously improving, investing in people, and helping each team member reach their full potential both personally and professionally.

We've built a welcoming, family-oriented office where loyalty, integrity, and a strong work ethic are at the heart of everything we do. We're competitive, motivated, and focused on winning, but we also believe that success comes from doing things the right way and supporting one another along the way.

I'm looking for someone who has a winning mindset, is driven to succeed, and is willing to put in the work even when others aren't. Above all, integrity matters—doing the right thing even when no one is watching. If you're hardworking, competitive, coachable, and excited about being part of a team that will challenge you to grow and become your best, we'd love to meet you.

ROLE DESCRIPTION:
As a Customer Service Representative with Mark Elder - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance business. Your attention to detail, customer service skills, and desire to help people make you an ideal fit. You will enhance your career while resolving customer inquiries, coordinating with other agent team members, and anticipating the needs of the community members you support.

RESPONSIBILITIES:

• Establish customer relationships and follow up with customers, as needed. 
• Answer customer inquiries and requests.
• Maintain accurate records of customer interactions.

QUALIFICATIONS:

• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.