Dispatch Supervisor

Market SupervisorOur associates celebrate lives. We celebrate our associates.For a Market, supervises scheduling of resources and automotive vehicles relating to daily operations in support of a funeral home and/or care center. Ensures that adequate coverage is available and scheduled to provide a superior service to client family, while maximizing the full potential use of company human and physical resources in accordance with established budgetary standards.Job ResponsibilitiesDispatching/PaperworkReceives first call. With care and empathy, asks appropriate questions to obtain initial information; enters information into proprietary software. Contacts and dispatches Removal Technician.Review Removal Technician paperwork for completeness and accuracy; contacts Removal Technician to resolve issues. Processes removal paperwork and may assists embalming recordkeeping.For a Market, creates Transportation and Removal work and on-call schedules for visitations, services, transfers, and removals. Schedules both vehicles and staff. Takes into account time off, holidays, and seasonal volumes. Reviews work schedule with Field Leadership and revises work schedule as needed. Communicates and posts work schedules. Makes revisions as necessary to meet changing business demands.Ensures vehicles are maintained, clean, stocked appropriately, and fuel card procedures are followed. Maintains vehicle maintenance and inspection schedules, scheduling as appropriate. Schedules vehicle maintenance or repair.ProcurementMaintains Transportation and Removal Technician supplies and PPE. Inventories and reorders as appropriate to ensure sufficient inventory. Sources vendors as needed.May maintain inventory for caskets and cremation containers. May order special requests.May maintain general office supplies for their physical location. May schedule automatic recurring PPE or office supply orders for locations in MarketPeople DevelopmentLeads by example exhibiting professional behaviors and communicationProvides development and performance feedback to managementEducational/Experience/Minimum RequirementsEducation:High school diploma or GED equivalentCertification/LicensureCurrent state driver's license with an acceptable driving recordExperience:Three (3) years scheduling or logistics experienceKnowledge of the company's service promise, services, capabilities, policies procedures and practices to effectively meet business needsKnowledge, Skills & Abilities:Ability to resolve issues in accordance with company goals and objectivesProfessional verbal and written communication and interpersonal skillsAbility to prioritize and organize effectively with a keen sense to detailAbility to work in a fast paced, high pressure environmentAbility to multi-task using multiple software programs simultaneouslyProficient MS Office suite skillsProficient database software skills and understanding of automated workflowPostal Code: 85706 Category (Portal Searching): Operations Job Location: US-AZ - Tucson