Customer Service Representative

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development

Milwaukee, WI | Full-Time | In-Person

Great Lakes Outreach Wisconsin is expanding its customer-facing team in Milwaukee.

As a Customer Service Representative , you’ll be the person customers interact with directly — starting conversations, answering questions, explaining the nonprofit campaigns we represent, and helping interested customers take the next step.

The work takes place face-to-face at retail and event locations throughout the Milwaukee area, so this is best suited to someone who enjoys being around people rather than sitting behind a desk.

A Typical Day Could Include

• Approaching and starting conversations with customers 
• Finding out what interests them through questions and conversation 
• Explaining current campaigns in a clear and engaging way 
• Answering questions and handling initial objections 
• Identifying customers who are interested in supporting a campaign 
• Guiding interested customers through the sign-up process 
• Following campaign guidelines and representing clients professionally 
• Working toward daily individual and team targets 

You’ll receive full training before being expected to handle the role independently, along with ongoing coaching as you develop.

The Basics

Pay: Weekly base pay + performance-based earnings
Schedule: Full-Time
Location: Milwaukee, WI
Work Setting: In-Person
Experience: Previous customer-facing or sales experience is helpful, but not required

The people who tend to do well in this position are comfortable starting conversations, good at reading different personalities, able to explain things clearly, and motivated by seeing results from their work.

Reliability matters too. We’re looking for someone who can learn the role quickly, apply feedback, and bring a consistent approach each day.

If that sounds like you, submit your application today to be considered for the Great Lakes Outreach Wisconsin team.