Wellness Navigator (Medical Assistant)

Job Description

Job Description

SUMMARY OF DUTIESStrata Med is dedicated to providing holistic and comprehensive healthcare that integrates conventional medical practices with evidence-based alternative therapies. We are seeking a dedicated and compassionate Wellness Navigator to join our dynamic team. The ideal candidate will support our healthcare providers in delivering exceptional patient care while promoting a culture of wellness and prevention.ESSENTIAL FUNCTIONSGreet and assist patients in a professional and friendly manner.Prepare patients for examination by taking vital signs, medical histories, and documenting information in the EMR.Recognize and address any discrepancies in vital signs promptly to clinician prior to appointment.Assist healthcare providers during examinations and treatments.Schedule patient appointments.Maintain patient records and ensure all documentation is accurate and up-to-date.Organize medical records in a systematic and easily accessible manner.Adhere to privacy regulations and maintain the confidentiality of patient records.Handle patient inquiries via phone, email, or in-person, providing relevant information or directing to the appropriate personnel.Follow up with new patients after their appointments. Answering any questions about their treatment plan if necessary.Optimize reminder systems to send timely appointment reminders to patients.Confirm instructions for tests and labs to optimize compliance and results.Prepare and maintain examination rooms, including cleaning and sterilizing instruments and equipment.Call in or fax in prescriptions to pharmacies promptly and accurately.Provide patient education on health maintenance and disease prevention.Assist with the coordination of integrative therapies, such as acupuncture, chiropractic care, and nutritional counseling.Work closely with all members of the healthcare team to ensure cohesive and comprehensive patient care.Communicate effectively with patients, families, and other healthcare professionals.Participate in team meetings, trainings, and continuing education opportunities to stay current with best practices.MINIMUM KNOWLEDGEExcellent written and oral communication skills with a high degree of diplomacy and team involvement.Must be a confident communicator and presenter. Tact, empathy, and self-discipline are traits required.Must possess excellent organizational and planning skills. Needs to excel in problem solving and be analytical and detail orientated.Ability to work independently and exercise judgement to resolve personnel and production issues that arise during daily operations.Ability to effectively present information and respond to questions from managers, team members, members, and the public.Must be able to understand medical, and wellness related terminology including the various treatment modalities, equipment, and products.Must effectively manage HIPAA and related compliance regulations.Must be able to think critically and creatively, have knowledge of proper body mechanics to prevent injury.Adhering to dress code, appearance is neat and clean.Complete annual education requirements.Always maintain patient confidentiality.Report to work on time and as scheduled.Wear identification while on duty.Maintain regulatory requirements, including all state, federal and local regulations.Always represent the organization in a positive and professional manner.Comply with all organizational policies and standards regarding ethical business practices.Communicate the mission, ethics, and goals of the organization.Participate in performance improvement and continuous quality improvement activities.PROFESSIONAL REQUIREMENTSHigh School Diploma or equivalent required.Completion of an accredited Medical Assistant Program preferred, or equivalent experience.Certified Medical Assistant (CMA) or Registered Medical Assistant (RMA) Certification preferred.Experience in medical office or healthcare setting: 1-2 years of hands-on experience in a medical office, clinic, or healthcare facility is preferred but not always required.Experience with Electronic Health Records (EHR): Familiarity with using EHR systems for documenting patient information and managing medical records.Knowledge of Medical Terminology and Procedures. Including taking vital signs, preparing patients for exams.SCHEDULE & COMPENSATIONFull-Time Non-Exempt (Hourly)Clinic hours are Monday through Saturday (assigned work schedule would not exceed 40 hours a week)Benefits-eligible first of the month 60 days after date of hire.Commensurate with experience, professional demeanor, contribution impact abilities, and commitment to wellness.PHYSICAL REQUIREMENTS, WORKING CONDITIONS & ENVIRONMENTAL FACTORS Most portions (50% – 100%) of daily assignments involve prolonged sitting or standing, in an indoor office area with carpet or tile floors. Well-lit with good ventilation. Significant portions (75% – 95%) of daily assignments involve potential ergonomic risk, such as regular repetitive tasks, forceful or prolonged exertions of the hands, with occasional lifting, pulling, pushing, or carrying of heavy objects. PHYSICAL REQUIREMENTSN/A (Not Applicable)OCCASIONALFREQUENTLYSitting XStanding  XWalking  XBending Over  XCrawling X Reaching  XCrouching  XKneeling  XBalancing  XPushing / Pulling X Lifting / Carrying: 10 lbs. or less  X 11 to 25 lbs.  X 26 to 50 lbs. X  51 to 70 lbs.X  Manual Dexterity  XFine Motor Skills  XGross Motor Skills  XEye / Hand Coordination  XNear Vision  XFar Vision  XColor Recognition  XHearing  X ENVIRONMENTAL FACTORSYESNOWorking Outside XWorking InsideX Working AloneX Working Closely with OthersX Excessive Cold / Heat XExcessive Humidity / Dampness XNoise / VibrationsX Working Above GroundX Working Below Ground XENVIRONMENTAL FACTORS (continued)YESNOWorking with Chemicals / Detergents / Cleaners XWorking Around Fumes / Smoke / Gas XWalking on Uneven SurfacesX Operating Motorized Equipment or VehiclesX Working Around/Near Machinery/Motorized EquipmentX Climbing on Scaffolds or Ladders XContinuous use with a Computer and KeyboardX ABOUT USStrata Med in Colorado Springs, Colorado, redefines patient care by integrating the personalized focus of concierge medicine with the holistic approach of integrative and functional medicine. Unlike traditional settings, our practice values extended interactions to understand and address individual health needs comprehensively. This blend of personalized and preventive care, backed by a team of skilled practitioners, promotes long-term health outcomes, shifting from merely treating symptoms to exploring underlying causes and optimizing overall wellness.Acknowledging the uniqueness of each patient's health journey, Strata Med's concierge medicine steps beyond the time-limited engagements found in conventional clinics. We provide collaborative and long-term strategies to address current ailments and promote a healthier future. Through this patient-centric and collaborative approach, we are your steadfast partner in navigating the path to better health and well-being. STRATA MED PATHClinical SupervisorOperations ManagerPOSITION GOALS90% patient satisfaction15% referral integration100% encounter entry/completion80% fill rate80% visit goals45% patient retentionAverage patient wait time less than 5 minutes90% next appointment scheduling