NOC Engineer

NOC Engineer

We are looking for an experienced NOC Engineer to join a Network Operations Center engineering team responsible for supporting, maintaining, troubleshooting, and improving enterprise network environments.

This is a hands-on role with a strong emphasis on technical troubleshooting, break/fix support, incident response, routing, switching, firewalls, VPNs, and wireless infrastructure. The ideal candidate has broad technical exposure and is comfortable diagnosing complex network issues under time constraints while maintaining a high standard of customer service.

Candidates with broad infrastructure troubleshooting experience across multiple network technologies and vendors will be especially well suited for this position.

Responsibilities

• Support and maintain enterprise network hardware and software infrastructure according to industry best practices.
• Configure, administer, and troubleshoot routers, switches, firewalls, load balancers, wireless access points, and WiFi controllers.
• Design, support, and troubleshoot complex routing environments using MPLS, BGP, EIGRP, OSPF, and VRFs.
• Design and troubleshoot switching environments involving 802.1Q VLANs, trunks, EtherChannels, Spanning Tree, DHCP Snooping, and ARP Inspection.
• Perform advanced remote troubleshooting and break/fix support for network and infrastructure incidents.
• Diagnose network outages, connectivity problems, performance degradation, and configuration issues, often under tight resolution timelines.
• Provide network incident response and own technical issues through resolution.
• Configure, administer, and troubleshoot firewalls and VPN environments across multiple platforms.
• Support enterprise wireless infrastructure, including access points and wireless controllers.
• Troubleshoot application connectivity across network infrastructure, VPNs, load balancers, and firewall appliances.
• Monitor network availability, utilization, performance, and security to proactively identify potential issues.
• Perform regular network security monitoring to identify suspicious activity or potential intrusions.
• Participate in network security design and integration activities.
• Analyze network usage and capacity trends, anticipate potential problems, and recommend improvements.
• Create, maintain, and update accurate network diagrams, topology documentation, configurations, and technical procedures.
• Clearly explain network topologies and technical solutions to both technical and non-technical stakeholders.
• Manage incidents, service requests, and technical tasks through established ticketing systems.
• Collaborate with other engineers and technical teams to resolve complex infrastructure issues and improve operational practices.
• Maintain knowledge of emerging networking and security technologies through training, research, and continuous learning.
• Participate in an on-call rotation approximately once every nine weeks.
• Provide occasional evening and weekend support when required.

Requirements – Must-haves

• 5+ years of hands-on experience implementing, managing, supporting, and troubleshooting enterprise network infrastructure.
• Strong hands-on NOC, network support, troubleshooting, and break/fix experience.
• Intermediate to advanced experience configuring and troubleshooting routers and switches.
• Intermediate to advanced knowledge of multiple firewall platforms, including configuration, administration, and troubleshooting.
• Strong understanding of enterprise Layer 2 and Layer 3 networking.
• Hands-on experience with routing technologies and protocols including BGP, EIGRP, OSPF, MPLS, and VRFs.
• Strong knowledge of switching technologies including 802.1Q VLANs, trunks, EtherChannels, and Spanning Tree.
• Understanding of network security technologies such as DHCP Snooping and ARP Inspection.
• Experience administering and troubleshooting VPNs.
• Experience with enterprise WiFi infrastructure, wireless access points, and controllers.
• Experience supporting enterprise infrastructure involving fiber optic and wireless technologies.
• Strong understanding of network and application protocols, including SSL/TLS, DNS, DHCP, WINS, NTP, FTP, SMTP, CIFS, LDAP, and Microsoft Active Directory.
• Ability to troubleshoot application and protocol connectivity through VPNs, load balancers, and firewalls.
• Experience using network monitoring and incident-management tools.
• Ability to understand, document, and diagram existing network environments.
• Strong technical troubleshooting and problem-solving skills.
• Strong customer service orientation and ability to communicate effectively during technical incidents.
• Excellent written and verbal communication skills.
• Ability to work effectively under pressure and manage multiple technical priorities.
• Availability for the required on-call rotation and occasional after-hours support.

Nice-to-haves (optional)

• CCNP or CCIE certification.
• Bachelor's degree in a technical field or an equivalent combination of education and professional experience.
• Experience supporting multiple firewall, switching, routing, and wireless vendors.
• Experience with enterprise load balancers.
• Advanced network security design and integration experience.
• Experience performing security monitoring and identifying potential network intrusions.
• Experience supporting complex enterprise or multi-site network environments.
• Experience in a customer-facing Managed Services, MSP, or NOC environment.

Languages

• English C1
• Spanish C1