Customer Service Specialist

General Description Under general supervision from the Customer Service Supervisor, provides initial customer contact for Murray City through personal, verbal, and written communication; performs a variety of complex utility billing oriented work including accounting, editing and computer work on the Customer Information System. Qualifications High school graduation plus two (2) years customer service experience, to include six (6) months experience in a bookkeeping, accounting, cashiering or related field, or any equivalent combination of education and experience. Proficient use of word processing and data entry. Typing speed of 40 wpm and 10 key by touch preferred. Special Requirements Must be responsible and detail oriented. Ability to speak Spanish is preferred but not required. Assists the public in signing up for new utility services using various applications, such as Utility Service Agreements, Electronic Funds Transfer, Equal Payment and Landlord Agreements; collects and enters information into the Customer Information System including assignment of customer account number. Provides information over the counter, telephone and e-mail to the public regarding utility billing inquiries, complaints, sign‑ups, shut‑offs, and advises customers on new construction procedures as related to other departments. Assists in collections of delinquent residential and commercial utility accounts; generates letters, notices and reports necessary to the collection of delinquent accounts. Accepts payments and produces receipts for customers making utility payments and deposits; reconciles batch and prepares receipts/monies for the Treasurer Office. Coordinates with meter readers in connecting or terminating services and with the water and power service crews to install new or remove existing services. Enters final and initial meter reads into the Customer Information System; reviews the weekly final billing edit for accuracy. Reviews daily residential meter reading reports; evaluates data for misreads and irregularities, initiates work orders and makes corrections; operates billing software system to calculate charges and render billing; prepares and mails weekly utility bills; and calculates and processes final billings for closed accounts. Works directly with other City departments to resolve meter, billing and inspection issues; maintains the garbage and recycle can inventory. Maintains filing system of applications, work orders, customer correspondence and other office documents; binds billing books. Generates utility bills and coordinates with mail facility to mail bills and monthly inserts. May participate in training of new CSR/Billing editor personnel. Performs other related duties as required. Benefits Pension through Utah Retirement System Vacation – 12 days/yr; sick leave – 12 days/yr; 15 paid holidays Employee Down Payment Assistance Program Murray City is an equal opportunity employer and affords equal opportunity to all applicants for all positions without regard to race, color, sex, national origin, religion, age, marital status, sexual orientation, gender identity, genetics, disability, veteran status or any other status protected under local, state or federal laws. #J-18808-Ljbffr