Events Solutions Consultant - Event Sales

Events Solutions Consultant

The Events Solutions Consultant reports to a Manager Solutions Consultants and is an in-store sales professional in a Hospitality & Conventions (HC) location. This is a HC customer-focused position responsible for achieving and striving to exceed defined sales targets. The ESC also creates, cultivates and maintains outstanding relationships with hotel/convention center venue staff (especially within the sales and event services departments). The role encompasses extensive interaction with customers, hotel/convention center contacts, and print decision makers on local sales calls, over the phone, via email and face-to-face. The ESC works with minimal supervision and interacts on a daily basis with customers, Store Managers, store team members, vendors and personnel of the HCO host facility toward accomplishing established business objectives.

General duties and responsibilities include:

• Represent FedEx Office as the on-site sales and support expert for event managers and other key event participants throughout all phases of events.
• Demonstrate consultative behaviors to ensure friendly, polite, and expert service is delivered to customers and host properties.
• Represent FXO by attending key department meetings, site visits, planning meetings and pre-convention meetings in the HCO host facility which may include making presentations on FXO's product and service offerings to decision makers.
• Act as FXO's primary relationship owner for the Sales and Event Services teams within the host venue, hold product/service overview presentations with these and other departments/leaders within the host venue to ensure (1) each department understands FXO's products/services and (2) venue employees act as enthusiastic advocates for FXO within their property.
• Ensure customer and host property satisfaction throughout the entire sales process (pre-event and post-event activities) as defined by the HCO program.
• Drive revenue at assigned HCO stores by making sales calls on nearby hotels and convention facilities to identify and secure new revenue opportunities, delivering capabilities presentations in host locations, pre-event selling, on-demand support, post-event follow up and sharing information with other ESCs.
• Share leads for upcoming convention/ events in other venues across FXO network.
• Take complex job orders and provide quotes to meeting and event planners or show managers; follow up on bids.
• Monitor the quality and timeliness of all convention/ event-related work ordered and produced to ensure customer satisfaction.
• Initiate timely contact with future groups via email and phone calls at the time of booking confirmation.
• Review strategies, activities and performance to goals weekly with the Supervisor; attend sales calls and host property meetings with Manager.
• Implements established marketing plans and sales strategies, as assigned.
• Maintains accurate customer relationship management (CRM) system data, including daily activities and account updates.
• Meet or exceed activity standards as established by the HCO program including supporting multiple HCO locations.
• Follow FedEx Office standard operating procedures as well as adhering to Legal, HR, safety and security policies and procedures.
• Maximize the FedEx value delivered to each and every customer by working cross functionally within FXO, Services and the other FedEx Operating companies.
• All other duties as needed or required.

Preferred qualifications:

• B2B sales experience
• Consultative selling and hospitality experience
• Experience in customer/client development, consultation, and retention
• Background in hotel events and branding
• Strong working knowledge of Salesforce and Office 365
• Ability to work independently while fostering strong internal relationships

Minimum qualifications and requirements:

• High School Diploma or equivalent education
• 2+ years sales and/or customer service experience required
• Strong working knowledge of Microsoft Office Word, Excel and PowerPoint required
• Demonstrated effective written and verbal communication skills including experience presenting to customer groups
• Prior experience in the hospitality industry, preferred
• Must present a personal professional image
• Demonstrated presentation skills to external customers
• Proven strong organization and planning skills
• Proven skills and aptitude to excel in a customer-focused and results-driven environment

Essential functions:

• Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to work within the appropriate level of independence
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Pay: $21.14/hr - $29.59/hr

The desired location for this position is Orlando, FL.