Operations Manager

Job TitleOnboarding, Developing, Coaching, Mentoring, and Performance Management of Drivers and HelpersJob DescriptionPosition hours: This role starts at 5:30am.This role is responsible for Onboarding, Developing, Coaching, Mentoring, and Performance Management of all drivers and helpers. Establish and maintain positive relationships with all front-line employees. Spends the majority of the day in the field with frontline employees.Essential Duties and Responsibilities:Ensuring new frontline employees have tools, instruction, and feedback for successful daily dutiesMeet with new frontline employees daily to ensure consistent communication and support of onboardingProvide timely and consistent touchpoints with frontline employees.Regular review of best practices to enhance daily performanceFocus on understanding and progress of frontline employee career goalsIdentify and address improvement opportunities and collaborate with frontline employees to ensure continued successActively practice and seek feedback on coaching conversations.Lead by example to ensure safety practices are paramount with each employee andTeaching and developing an understanding of the WM WayConducts Root Cause Investigations for all injuries and incidents, ensuring consistent discipline and retraining.Documents and maintains records required by regulatory agencies such as the Department of Transportation.Reviews and audits documentation related to route operations daily (e.g., DVIRs, driver time and attendance, open tickets), following up where appropriate.Visits customers and customer sites to evaluate and resolve safety issues, seeking service alternatives where appropriate.Qualifications:A. Required Qualifications:Associate's Degree (accredited) or in lieu of a degree,High School Diploma (accredited) and two (2) years of relevant work experience.Must be at least 18 years of age andLegally eligible to work in the country where the position is locatedValid Driver's LicenseB. Preferred Qualifications:Successful completion of the WM Operations Manager Trainee programAbout UsWM (WM.com) is North America's leading provider of comprehensive environmental solutions. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial, medical and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them pursue their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post?consumer materials and is a leader in beneficial use of landfill gas, with a growing network of renewable natural gas plants and the most landfill gas?to?electricity plants in North America. WM's fleet includes more than 12,000 natural gas trucks – the largest heavy?duty natural gas truck fleet in the industry in North America. Healthcare Solutions provides collection and disposal services of regulated medical waste, as well as secure information destruction services, in the U.S., Canada and Western Europe. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.Equal Employment OpportunityFor United States: WM is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.For Canada: WM is committed to the principle of equal employment for all applicants and employees, without discrimination on the basis of all grounds protected by applicable human rights legislation. Accommodations are available on request for candidates taking part in all aspects of the selection process. Please notify us if you require accommodation.Real IDIn order to travel by air or access federal property, federal law requires individuals have a REAL ID or an acceptable alternative. This position may require the successful candidate to travel by air for business reasons or service federal property. Accordingly, successful candidates must have, or be willing to obtain, a REAL ID or TSA?approved alternative.Job InfoJob Identification 2352380Job Category Operations Management - FrontlinePosting Date 08/19/2026, 06:44 PMJob Schedule Full timeLocations 62949 VINEYARD ROAD, PRAIRIE DU CHIEN, WI, 53821, US (On-site)