On-Floor CX Advocate & Problem Solver

Framebridge Inc. in San Marcos, TX is seeking a Customer Advocacy Agent to be the voice of the customer, guiding them through the custom framing journey and addressing issues that arise during production.

You will be on the floor in Henderson Operations Studio, bridging the operations team and customers to ensure a 100% happiness guarantee. You will provide proactive outreach, navigate multiple CX inboxes, monitor Slack guidance, and collaborate with operations on high-priority orders, all while