Customer Success Manager
Temporary
Lancesoft Europe
Client Success Manager
As a Client Success Manager, this role is responsible for partnering with enterprise and strategic clients to provide exceptional service and success for onboarding, training, ongoing support, and renewal and/or expansions. Responsibilities:- Be the primary account manager to Paradox clients around the globe, helping them achieve their strategic business goals with our AI-powered solutions and continuously wowing them with our delightfully simple, feels-like-magic software
- Collaborate closely with clients to understand their business goals and align our AI-powered solutions to help achieve those objectives
- Deliver exceptional service throughout the client journey, including training and onboarding, ongoing product support and troubleshooting, and strategic account management
- Provide troubleshooting and product support to quickly resolve any open issues identified
- Proactively monitor clients success and adoption and continuously seek new insights into their evolving goals, challenges, and pain points
- Provide deep product expertise and serve as the subject matter expert for platform use and support
- Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions for clients
- Provide additional implementation support, as needed
- Develop and nurture relationships with clients and users within client organizations
- May lead working teams to support client onboarding, training, and ongoing support
- Develop relationships with clients and users within the organizations to seamlessly manage renewal and expansion opportunities
- May provide functional and technical mentorship to junior Client Success team members
- 4+ years of experience in customer success or account management roles or demonstration of equivalent experience
- Technical understanding of complex software ecosystems within large multinational corporations
- Experience educating clients on products and providing ongoing training to users
- Comfortable working with a global, cross-functional team and clients across different time zones
Vacancy posted 1 day ago
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