Banquet Set up Attendant

Company Overview Choice Hotels International, Inc (NYSE:CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full‑service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers’ needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award‑winning Choice Privileges® loyalty program and co‑brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. Position Summary The role of the Banquet Set Up Attendant is to set up, break down, and strike meeting rooms in accordance with banquet event orders, ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly. The attendant maximizes customer satisfaction by establishing professional and courteous rapport with customers, coordinating special customer requirements through other departments and outside sources, and monitoring lighting, temperature, maintenance, and sanitation to ensure customer comfort. The position also involves setting up furniture, seating, and equipment according to customer specifications and hotel standards, contributing to the general upkeep of function rooms and related public areas, and maintaining all Banquet Department equipment, storage, and work areas. Responsibilities Creates 100% guest satisfaction by providing the service brand behavior, genuine hospitality, and by exceeding guest expectations. Communicates and demonstrates the service brand behavior to other employees. Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service. Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems. Assumes the responsibility to notice when the guest is not satisfied and uses best judgment regarding the 100% Guest Satisfaction Guarantee. Performs other duties as required to provide the service brand behavior and genuine hospitality. Maximizes customer satisfaction by ensuring that detailed instructions for all assigned meetings, conventions, and banquets are carried out properly. Establishes professional and courteous rapport with customers to maximize satisfaction and repeat business. Coordinates servicing of special customer requirements through other departments and outside sources as required. Maximizes customer comfort by monitoring lighting, temperature, maintenance, and sanitation. Set up of furniture, seating, and equipment according to customer specifications and hotel standards. Contributes to the general upkeep of function rooms and related public areas. Ensures that floors, walls, and equipment are clean in function rooms. Removes debris from public areas. Stores all banquet furniture and equipment following event. Maintains all Banquet Department equipment, storage, and work areas properly, and reports any equipment in need of repair or replacement. Holds thorough understanding of all banquet AV and sound equipment; keeps detailed inventory and stays up to date on practices for utilizing all equipment. Qualifications Strong organization skills – ability to proactively prioritize needs, put first things first, and effectively manage resources and time. Strong verbal communication skills. Ability to read and interpret detailed banquet and event orders as it relates to space set up. Ability to read and interpret instructions. Physical Demands Ability to lift up to 25 pounds constantly, up to 50 pounds frequently, and up to 100 pounds occasionally. Ability to maneuver up to 150 pounds occasionally, for short periods of time. Ability to set up and take down tables, chairs, stages, and other banquet meeting fixtures. Ability to push and pull carts weighing up to 200 pounds. Ability to stand for extended periods of time, constantly. Other Information The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times. This position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an “at‑will” relationship and may be terminated by either party at any time, with or without notice. We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug‑free and pre‑employment drug tests are required. Background checks are also required before employment begins. We participate in E‑Verify and those who are ineligible to work in the United States will not be considered. In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E‑Verify. #J-18808-Ljbffr Choice Hotels International, Inc.