Quality Technician III

Position: Quality Technician III • Location: Hickory, NC • Shift: Monday-Friday | 8:00 AM – 5:00 PM • Pay Rate: $31.34/hour Summary The Quality Technician III is responsible for ensuring customer quality expectations are consistently met or exceeded by supporting quality systems, product testing, continuous improvement initiatives, and plant-wide quality programs. This role partners closely with production, engineering, and quality teams to monitor product quality, analyze data, support audits, and drive process improvements in a fast-paced manufacturing environment. Responsibilities Perform required off-line testing to verify products meet customer specifications. Accurately collect, enter, and maintain quality data while monitoring trends and identifying opportunities for improvement. Partner with machine operators to identify defects, communicate findings, and document corrective actions. Maintain laboratory records, quality documentation, and product retention samples. Collaborate with production, engineering, and other departments to resolve quality issues. Analyze quality metrics, internal scrap, process capability data, customer complaints, and returns. Verify customer returns are received, documented, and processed accurately and on time. Participate in plant quality initiatives and continuous improvement projects. Serve as an active member of at least one plant safety team. Prepare, maintain, and communicate plant quality metrics and reports. Assist with preparation for internal, customer, and third‑party quality audits. Support the Quality Engineer with process improvement and corrective action initiatives. Lead continuous improvement projects focused on product quality, process capability, and customer satisfaction. Maintain compliance with company quality standards, food safety requirements, and manufacturing procedures. Perform other duties as assigned. Qualifications Experience in a manufacturing or quality assurance environment. Working knowledge of Microsoft Office, including Excel, Word, PowerPoint, and Outlook. Strong written and verbal communication skills. Comfortable communicating with operators, supervisors, engineers, and leadership. Strong analytical and problem‑solving skills. Ability to read and interpret manufacturing specifications, work instructions, and quality documentation. Excellent attention to detail and ability to work independently with minimal supervision. Comfortable standing for extended periods and lifting up to 50 pounds as needed. Willing to work occasional overtime and support off‑hours quality issues when required. Experience with quality systems, audits, statistical analysis, or continuous improvement methodologies is preferred. Benefits Medical, dental, and vision coverage for you and your dependents, including FSA and HSA options. 401(k) retirement plan with company match. Employee Assistance Program and wellbeing resources. Paid time off and holidays. Company‑paid and voluntary insurance plans including life, accident, and disability coverage. Tuition reimbursement. Equal Opportunity Employer TOPPAN Packaging Americas is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, ethnicity, sex (including pregnancy, childbirth, breastfeeding, and related medical conditions), gender identity or expression, sexual orientation, age, disability, genetic information, marital status, veteran or military status, citizenship status, or any other characteristic protected by applicable federal, state, or local laws. Reasonable accommodations are available throughout the application and employment processes. If you require assistance or accommodation due to a disability, please contact us. #J-18808-Ljbffr