Service Administrator

Job Description

Job Description

Deep South Equipment - Job Description: Service Administrator for our Shreveport, LA branch.

• Excellent Pay Package
• Full Benefits Package
• Paid Vacations and Holidays
• And more!

Job Duties:

Assist the service manager in providing excellent customer service while maintaining accurate and on-time reports and records relative to the service department’s operation.

• Field internal and external customer inquiries to the Service Department.
• Opens work orders as directed by the Service Manager and maintains control until they are closed and invoiced.
• Keep customers informed of the work order progress.
• Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
• Updates customer profiles using equipment, hours, or other information from the customer work orders.
• Maintains accessories and supplies and prepares replacement orders.
• May prepare Service Technician efficiency reports.
• May process warranty and/or product improvement claims, including the computation of charges, submission, and follow-up.
• Must be able to work and communicate well with a technician team
• Works in an environment with phone calls and provides an excellent level of customer service.
• Other duties as assigned.
• High School Diploma or equivalent experience required;
• One or more years of experience as a Service Writer or Service Administrator in a Service Department is preferred.
• A general understanding of mechanical/technical terms is preferred.
• Intermediate computer skills in desktop applications such as Microsoft Office and internet functions.
• Ability to use company computer systems and achieve fundamental to intermediate computer functions.
• Ability to work in a team environment and independently.
• Proficient oral and written communication skills.
• Customer-focused communication style.
• Knowledge of office procedures

Please Apply Today - And Join our Team Tomorrow!

Thank you

Welcome to Deep South Equipment, where our family has been the premier material handling equipment provider and one-stop shop for businesses for over 25 years. We’re proud to serve the unique needs of our customers in Louisiana, Mississippi, Oklahoma, and Texas, offering a broad selection of new and used equipment, parts, maintenance, operator training, and more. Our expert team takes the time to understand your business and help it succeed. We believe in exceptional customer service and look forward to welcoming you into our family.

Company Description

Welcome to Deep South Equipment, where our family has been the premier material handling equipment provider and one-stop shop for businesses for over 25 years. We’re proud to serve the unique needs of our customers in Louisiana, Mississippi, Oklahoma, and Texas, offering a broad selection of new and used equipment, parts, maintenance, operator training, and more. Our expert team takes the time to understand your business and help it succeed. We believe in exceptional customer service and look forward to welcoming you into our family.