CUSTOMER SERVICE SPECIALIST

Customer Service Specialist

This is a responsible professional position involved in interviewing customers and employer contacts within a CareerSource Center service area. Interview and conduct an initial assessment of customer needs and provide services or referrals as appropriate. Evaluate education, training, and experience to properly register applicants in computer systems. Provide instructions and assistance as needed to customers utilizing the Employ Florida system, Florida's CONNECT system for Reemployment Assistance (RA) claimants, and other computer data and programs. Screen and refer applicants to available job openings and/or training opportunities, perform job development contacts, provide labor market information, provide employment counseling as appropriate, and refer to testing and/or other supportive services as appropriate. Provide follow-up services to claimants enrolled in Reemployment Services and Eligibility Assessments (RESEA) program. Will also refer eligible individuals to appropriate staff for comprehensive assessment, as needed. Process job orders using information obtained from employers to compile job descriptions, accurately code each occupation and industry, and perform file search of job orders for qualified applicants adhering to veterans preference and mandated Federal Contractor requirements. Monitor job orders, maintain timely contact with employers to perform follow-up and verify referral results with employers to document on job orders. Will provide Reemployment Services and Eligibility Assessments (RESEA) on a scheduled basis. Letters scheduling applicants for the RESEA will be mailed out timely to ensure that the applicants have at least ten (10) days' notice of their scheduled appointment date. Will enter data into the Employ Florida system timely as required by State and local guidelines. May assist with follow up with participants enrolled in the RESEA program. Makes initial contact with eligible trade-affected individuals whose employment has been threatened and who have been temporarily or permanently laid off. Review application, collect appropriate documentation needed to verify data elements. Conduct an initial assessment of the workers eligibility for services by reviewing work experience, education and abilities. Refer eligible individuals to appropriate staff for comprehensive assessment. Assist staff in pulling together information needed to conduct a Trade Adjustment Allowance (TAA) Information Meeting for trade-affected workers who are covered under a certified petition.

Required Knowledge, Skills, and Abilities: Ability to promote and market the career center system. Requires excellent verbal and written communication skills. Working knowledge/proficiency using Microsoft applications which include Word, Excel, and Power Point Ability to deal with the public in an effective manner and provide excellent customer service. Ability to establish and maintain effective working relationships with others. Ability to understand and apply applicable rules, regulations, policies and procedures. Ability to record, collect, evaluate, and analyze data. Ability to work independently by planning, organizing, and coordinating work assignments. Ability to listen effectively. Ability to read and understand reports, documents, and other written materials. Ability to utilize problem-solving techniques. Ability to make presentations in group or individual settings. Ability to work as part of a team.

Qualifications: As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records. Minimum: Must become certified as a Workforce Development professional (Tier 1), within 60 days of appointment to this position. Required to travel locally and must furnish own transportation. Pay: $34,760.00 annually.

Our Organization and Mission: FloridaCommerce works across the state to support Florida's economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters. In collaboration with our partners, we salute our nation's veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets. FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD View phone number on click.appcast.io or the Florida Relay Service – 711.)

The Work You Will Do: This is a responsible professional position involved in interviewing customers and employer contacts within a Local Workforce Development Board (LWDB) 3.

The Difference You Will Make: FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.

How You Will Grow: FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management.

Where You Will Work: Chipley, Florida, is a historic railroad town founded in 1882 and named after railroad businessman William Dudley Chipley. It has maintained its small-town charm while evolving into a unique designation that captures the essence of North Florida. Chipley is: Known for its beautiful parks and one with a beautiful waterfall (Falling Waters State Park), interesting local shops, and a unique character that makes it special. Home to the Seacrest Wolf Preserve and the Panhandle Watermelon Festival. Approximately 32 miles from the nearest beach, Carl Gray Park

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS! * State Group Insurance coverage options+ ( health, life, dental, vision, and other supplemental option ) * Retirement plan options, including employer contributions ( ) * Nine paid holidays and a Personal Holiday each year * Annual and Sick Leave Benefits * Student Loan Forgiveness Program ( Eligibility required ) * Flexible Spending Accounts * Tuition Fee Waivers (Accepted by major Florida colleges/universities) * Ongoing comprehensive training provided * Career Growth * Highly skilled, professional environment For a more complete list of benefits, visit

VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.

Location: CHIPLEY, FL, US, 32428