PHONE TRIAGE NURSE

Phone Scheduler/Triage Nurse

The triage/scheduler nurse understands the needs of the organization and supports the mission, values, and management of patient care services. Provides nursing triage services and health advice under the direction of a physician to patients over the phone. Evaluates, assesses, and documents patient's questions or concerns by utilizing nursing skills and established medical protocols. Responsible for scheduling appointments, follow up appointments, annual exams, etc. Calls patients that are discharged from the ED and/or hospital and schedules the required appointments. Processes refill requests received from patients or pharmacies via phone or electronic format. Provides professional assistance to physicians and staff working as a team to provide quality healthcare to patients. Maintains the responsibility of clinic functions in the absence of the primary nurse and/or float nurse. Conforms to the clinic handbook and follows the office guidelines set forth in the Policy and Procedure Manual available through Paycom Payroll services. Conveys the clinic purpose to patients, physicians, and staff. Conforms to clinic dress code. Attends and participates in all in-service, department, and clinic meetings. Supports management decisions and makes recommendations for improvements. Meets attendance standards. Performs other duties as assigned by administration.

Prerequisites:

• Must hold a valid nursing or medical assistant license.
• Must be familiar with basic medical office procedures.
• Must have a working knowledge of OSHA and HIPAA regulations.

Physical Requirements:

• Must be able to stand 6-8 hours daily.
• Must be able to assist a patient standing, walking, and getting on/off exam tables or equipment.
• Must be able to multitask and work in stressful situations.