Senior Product Specialist, Engage Central

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started. Join us to put AI to work for people.

This role exists to help ServiceNow partners adopt and succeed with Engage Central by combining solution consulting, onboarding and adoption, and first-line support in a single point of contact. In this role, you will be a key member of the Customer Excellence Group (CEG), reporting to the Engage Central Product Director and supporting the sales, onboarding, and adoption of Engage Central with ServiceNow partners. Engage Central is ServiceNow’s unified engagement platform that gives Expert Services and partner consultants a common, AI-native way to deliver accelerated implementations from discovery through go-live. This is a new, hybrid role that blends three disciplines: solution consulting, customer success, and first-line (L1) support. You will position and demonstrate Engage Central to partners, guide them through onboarding to productive use, and serve as their first point of contact when issues arise. You will work closely with Partner Managers, Partner Sales, Solution Consulting, CEG delivery, and the Engage Central product team. You will help build the motion, scale it to business-as-usual, and feed partner insight directly into the product roadmap.