Field Service Engineer II- Milwaukee, WI

Abbott seeks a Field Service Engineer II for its Diagnostics Division to install, maintain, and troubleshoot diagnostic instruments across the Milwaukee territory. This remote, field-based role involves managing customer accounts, ensuring compliance, and collaborating cross-functionally to support reliable diagnostics and patient care.

Responsibilities

• Install, maintain, and repair diagnostic instruments to ensure optimal performance and quality compliance
• Diagnose and resolve technical problems, documenting solutions and closing service calls within timelines
• Manage customer issues from initiation through resolution or escalation with proactive communication
• Plan and prioritize service visits, maintain inventory, and support on-call rotation and training
• Meet service sales targets, cost of service, and key performance indicators for assigned accounts

Requirements

• Bachelor's degree or equivalent relevant experience
• 2-5 years of engineering or laboratory technology experience
• Ability to travel 40% within assigned territory
• Valid driver's license
• Troubleshooting and problem-solving skills with laboratory instrumentation
• Proficiency in computer applications and remote computing tools
• Strong communication and interpersonal skills

Compensation: $26.50–$53.00/hour