Assistant Community Manager

Assistant Community Manager

Location: On-site | Harlem

Reports to: Community Manager

Salary: The US base salary range for this full-time position is $65,000-$75,000 plus discretionary bonus
About Twin Pines Management

Twin Pines is a fast-growing, full-service property management firm redefining multifamily living across New York City from market-rate communities to large-scale affordable housing portfolios. We operate some of the city's most complex and impactful assets, that have helped shape neighborhoods. Our team works at the intersection of performance, compliance, hospitality, and resident experience. We partner with sophisticated owners and institutions, giving our professionals exposure to high-level strategy while staying close to the day-to-day operations that drive real results.

The Rangel campus is a diverse residential community comprising of 984 units spread across 8 buildings, all of which are fourteen-story high-rise elevator buildings, each equipped with two elevators. A day-care, senior center, community center and storage are attached to Building 8. Building 6 contains one community 5,502 sq ft community space that is currently vacant. The property also includes 226 surface parking spaces, one outdoor refuse collection area, three children's play areas, and open paved and landscaped spaces. Four commercial spaces are also attached to one of the high-rise buildings. This site will be undergoing substantial rehabilitation under the NYCHA PACT Program including renovations to the grounds, substantial elevator rehabilitation, and each individual apartment receiving full remediation and renovation.
Role and Responsibilities Overview

The Assistant Community Manager plays a key role in supporting the daily operations, resident experience, and financial health of an Affordable, Project-based Section 8, and LIHTC community. This position partners closely with the Community Manager to ensure leasing, resident communication, rent collections, and administrative processes run smoothly and consistently. You'll be a visible, trusted presence for residents and an operational anchor for the on-site team-helping keep the property organized, responsive, and market-ready. This role is ideal for someone who is detail-oriented, customer-focused, and looking to grow into a long-term career in multifamily property management. Success in this role means residents feel supported, files are audit-ready, leasing goals stay on track, and the Community Manager can rely on you as a true operational partner.

Resident Experience & Leasing Support

• Serve as a primary point of contact for residents and prospects, providing professional, friendly, and timely service
• Assist with leasing activities including tours, applications, move-ins, renewals, and resident communications
• Support resident issue resolution through clear documentation, follow-up, and coordination with maintenance and management
• Maintain a positive, welcoming office and community environment

Administrative & Financial Support

• Prepare, process, and maintain resident files in accordance with company standards
• Assist with rent collections, posting payments, and delinquency follow-up
• Support reporting, invoicing, and basic financial tracking as directed by the Community Manager
• Ensure accuracy of data in property management systems

Operations & Team Collaboration

• Partner with maintenance and leasing teams to support unit readiness and occupancy goals
• Assist with scheduling, vendor coordination, and service request tracking
• Ensure policies, procedures, and fair housing practices are consistently followed
• Step in to support day-to-day operations as needed, including coverage during absences

Qualifications

• Strong customer service and communication skills
• High attention to detail and comfort with administrative work
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Collaborative, team-oriented mindset
• Comfort learning and using property management systems and office tools
• Professional judgment and discretion when handling resident information
• Bilingual in Spanish; English required

Education & Experience

• High School Diploma or equivalent required
• Prior experience in Affordable, Project-based Section 8, or LIHTC multifamily housing required; leasing, hospitality, or customer-facing experience is a plus
• Familiarity with property management software (e.g., Yardi) is a plus

Work Environment & Physical Requirements

• On-site office and residential community environment
• Regular walking of the property and interaction with residents
• Ability to lift or carry up to 25 pounds occasionally
• Ability to sit or stand for extended periods

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Perks & Benefits

We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance.

Medical, Dental, and Vision coverage Access to multiple medical plan options through our benefits partner, including PPO and HMO plans, allowing employees to choose coverage that best fits their needs.

Flexible Spending Accounts (FSA) Pre-tax accounts available for eligible healthcare and dependent care expenses.

401(k) Retirement Plan Opportunity to contribute to a tax-advantaged retirement plan to support long-term financial planning.

Paid Time Off & Holidays Competitive PTO program, including paid holidays, vacation, and sick time.

Commuter Benefits Pre-tax commuter benefits available for transit and parking expenses.

Professional Growth & Development Exposure to complex, high-impact work within affordable housing, with opportunities to grow leadership skills and deepen regulatory and operational expertise.

Mission-Driven Work The opportunity to make a meaningful impact by supporting affordable housing communities across New York City.

Benefits offerings and employee contributions may vary by plan and are subject to change.

For individuals hired to work in New York, Asset Living is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to the State of New York and includes the range of factors considered in making compensation decisions including but not limited to skill sets; experience and training; certifications; etc. We would not anticipate that the individual hired into this role would be near the top end of the compensation range, but that decision will be dependent on the facts associated with each specific individual's relevant experience for the role. A reasonable estimate of the range is below.

New York Pay Range

$65,000-$75,000 USD