Veterinary Receptionist

Veterinary Receptionist/Customer Service RepresentativeGrand Blanc, MICross Veterinary Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.Schedule and compensation:Compensation: $16-18 per hour, for each hour workedThis is a part-time position, with availability needed Monday-Friday. No weekends!Full-time benefits package*:Health package: Medical, dental, and vision insuranceLife insurance and disabilityEmployee Assistance Program (EAP)401k with company matchPaid time off in accordance with site policy and applicable lawPersonal pet discount*Part-time team members may be eligible for limited benefits in accordance with company policy and state lawMinimum qualifications and skill set:3+ years of experience in a customer service, reception, or client-facing rolePrevious veterinary receptionist or healthcare-related front-desk experience preferredProficiency in the following skills:Ability to manage a multi-phone line system while assisting in-person clientsExperience working with veterinary practice management software, especially ClienTrax, preferredExceptional verbal and written communication skillsAbility to provide compassionate, professional service to clients during both routine and emotionally sensitive situationsStrong organizational and time management skillsExperience scheduling appointments and coordinating calendars preferredAbility to accurately process payments and maintain financial recordsPositive attitude and willingness to collaborate with a teamAbility to remain calm, professional and solution-oriented during busy periodsWhy choose Cross?“Keeping pets healthy and people happy” has been our office motto since we opened in 1997! With a focus on preventative care, our 4-doctor clinic offers a range of services including routine check-ups, vaccinations, and advanced diagnostic procedures, including laser surgery, dentistry, and ultrasound. Our experienced team prides itself on providing personalized attention and creating a welcoming environment for pets and their families. We strive to keep up to date on the ever-changing knowledge and technology in veterinary medicine, and value continuing education for our team. If you are interested in practicing a high-standard of medicine in a colorful and upbeat work environment, apply today!