Host/Hostess
The Northport Hotel
Job Description
Job Description
Benefits:
- Employee discounts
- Free food & snacks
- Opportunity for advancement
- Training & development
The Northport Hotel & Restaurant is seeking polished, professional, and hospitality-driven Hosts/Hostesses to join our front-of-house team. As the first and last point of contact for our guests, this position plays a vital role in delivering the exceptional dining experience for which our restaurant is known. We are seeking individuals who possess a genuine passion for hospitality, thrive in a fast-paced environment, and understand the importance of creating memorable guest experiences through warmth, professionalism, and attention to detail. This position offers the opportunity to work in a sophisticated dining environment alongside a dedicated team committed to excellence in service. Key Responsibilities
- Greet and welcome guests with warmth, professionalism, and genuine hospitality.
- Manage reservations, guest seating, and waitlists utilizing OpenTable and other reservation systems.
- Escort guests to their tables while ensuring a seamless and personalized arrival experience.
- Provide accurate wait times and effectively communicate reservation policies.
- Answer telephone inquiries professionally and assist guests with reservations, dining information, and special requests.
- Coordinate closely with managers, servers, and support staff to maintain efficient table flow and maximize guest satisfaction.
- Anticipate guest needs and assist in resolving concerns with professionalism and discretion.
- Maintain the cleanliness, organization, and presentation of the host stand, entrance, and reception areas.
- Uphold the restaurant's standards of service, appearance, and guest relations at all times.
- Support additional front-of-house operations as needed to ensure an exceptional dining experience.
- Must be 18 years of age or older .
- Previous experience in an upscale or fine dining restaurant environment is required.
- Strong communication, interpersonal, and guest service skills.
- Professional, polished, and well-groomed appearance.
- Ability to remain calm, organized, and efficient in a high-volume environment.
- Exceptional attention to detail and commitment to hospitality excellence.
- Strong multitasking and problem-solving abilities.
- Dependable, punctual, and team-oriented.
- Weekend, evening, and holiday availability required.
- Experience with OpenTable or similar reservation platforms is preferred.
- Opportunity to work in one of Long Island's premier boutique hotel and dining destinations.
- Professional and supportive team environment.
- Growth and advancement opportunities within the organization.
- Competitive compensation based on experience.
Vacancy posted a month ago
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