ServiceNow Developer

ServiceNow DeveloperRemote / Hybrid Schedule: 3 days expected onsiteEST 8:30-5:00 pm full time (40 hours)Start Date: ASAPDuration: 6 monthsSubvending Allowed: Yes, but they need to agree to our terms with NEU and we need to provide work authorizationInterview Process: Ms Teams videoResponsibilitiesPerforming day to day administration of the ServiceNow platform, including making approved changes to process and workflows, troubleshooting incidents and fulfilling support requests, and ensuring the overall health of the ServiceNow platform.Performing ServiceNow implementation tasks including but not limited to configuration, integration, and custom application development.Developing clear and concise technical documentationCommunicating ServiceNow process, operations and capability information to all levels of management effectively.Perform installation and testing of vendor-provided updates and new releasesWork with users to identify and refine business requirements and workflowsSupport the design of ServiceNow integrations and work with business partners and technical teams for implementation Identify and define business solutions for usersQualificationsMinimum 3+ years of direct experience as a ServiceNow Developer/Admin, configuring core ServiceNow modules including core ITSM (Change, Incident, Request, CMDB/Discovery), as well as Self-Service Portal, HR Service Delivery, CSM, and/or Performance Analytics. Must have experience developing scoped applications on the platform.Demonstrated understanding of service management processes, operations and proceduresFamiliarity with Agile (Scrum) and Waterfall project management methodologies Advanced Scripting/ Reporting and other classes area highly recommendedExperience in producing enterprise level reports, including compiling data from several different sourcesExperience with processes involving problem identification, recovery, escalation and resolutionAbility to be flexible, adaptable, and to learn new concepts quicklyTechnical skills: HTML, CSS, JavaScript, SOAP/REST APIServiceNow Administration certification