Senior Digital Consumer Experience Researcher

Responsibilities Design and execute mixed-method research studies (surveys, interviews, usability testing, field observations, diary studies, etc.) that adhere to best practices Conduct foundational research to understand user behaviors, needs, and motivations Lead the recruiting of diverse, representative participant samples Select and manage research vendors to ensure study outputs meet team and stakeholder expectations Analyze research data to identify patterns and actionable insights; synthesize findings into clear, decision-ready reports and presentations Create customer journey maps, personas, use scenarios, and other synthetic frameworks that enable team members to understand customer needs, behaviors, and wants Scope experience opportunities, conduct benchmarking, and frame CX/UX problems to inform digital experience strategies Support strategy activation by defining MVP experiences and prioritizing initiatives for implementation Present findings and strategic recommendations in a compelling, storytelling manner to internal audiences, including senior leadership Facilitate workshops, ideation sessions, and empathy exercises to build group consensus and enable evidence-based decision making Collaborate cross-functionally with designers, product owners, and other internal stakeholders to integrate research findings into product and experience decisions Requirements 5+ years of working as a CX/UX researcher, preferably in a consulting or corporate environment. Proficiency in various CX/UX research methodologies (quantitative and qualitative), including surveys, interviews, usability testing, and field observations. Strong ability to analyze and synthesize complex data into actionable insights. Experience using AI to accelerate analysis and insight generation. Demonstrated ability to work closely with cross-functional teams, including designers, product managers, and engineers. Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders. Bachelor’s degree in a relevant field (e.g., Human-Computer Interaction, Psychology, Anthropology, or similar). Advanced degree preferred but not required. #J-18808-Ljbffr Jobtailor