Senior Network Operations Engineer - E911 / Public Safety

Senior Network Operations Engineer – E911 / Public Safety

Contract / United States

New York, NY – Hybrid (1 day/week onsite)

No C2C, only W2

Schedule

Monday–Friday, approximately 8 AM–5 PM

Hybrid – 1 day/week onsite in New York City

This position supports 24x7 NYC 911/Public Safety operations. Candidates must be able to participate in a rotating on-call schedule and provide after-hours/weekend/holiday support when required.

We are hiring a Senior Network Operations Engineer – E911/Public Safety to support a mission-critical NYC 911/E911/NG911 environment . This position will support 24x7 Public Safety operations and is ideal for a telecom/network professional with experience supporting highly available voice networks, critical service environments, and customer escalations.

This is a hands-on technical and customer-facing role where you will serve as an advocate for Public Safety customers, troubleshoot service issues, coordinate planned network activities, and work across internal and external engineering organizations to maintain reliable 911 call delivery.

Required Skills

• 3+ years of relevant network/telecommunications experience
• Experience supporting network operations or technical service management
• Experience troubleshooting TDM and/or SIP/IP-based voice networks
• Strong network troubleshooting and analytical skills
• Experience managing technical incidents and customer escalations
• Ability to document and track service issues through resolution
• Strong customer-facing communication skills
• Ability to work in a fast-paced, NOC-style environment
• Ability to participate in a rotating after-hours/on-call schedule
• Flexibility to support occasional weekends and holidays when required
• Associate's degree or equivalent relevant experience

Desired Skills

• Direct 911 / E911 / NG911 network experience
• Understanding of 911 architecture and PSAP environments
• Strong knowledge of TDM, SIP, IP and wireless technologies
• 911 network and/or CPE experience
• 911 switching and translations experience
• Public Safety or Emergency Services experience
• Managed WAN network architecture experience
• Project/Program Management experience
• Telecommunications degree
• Experience working directly with Public Safety customers

Tech Breakdown

• 30% – E911/NG911 Network Operations & Troubleshooting
• 25% – TDM / SIP / IP Voice Networks
• 20% – Incident Management & Customer Escalations
• 15% – Public Safety Customer Service / Coordination
• 10% – Network Reliability, Documentation & Planned Work

Daily Responsibilities

• Monitor, analyze and resolve issues affecting 911 service delivery
• Support TDM and SIP-based networks used for 911 services
• Coordinate planned network work with authorized Public Safety personnel
• Serve as a technical point of contact for NYC Public Safety customers
• Manage and communicate customer escalations through resolution
• Document and track service issues internally and externally
• Support network evolution projects related to E911/NG911
• Review disaster recovery plans and network reliability with customers
• Provide regular technical and service updates
• Participate in customer service meetings
• Perform annual attestation of customer 911 circuits
• Work with internal engineering teams, vendors and external organizations to maintain service quality

What you didn’t know about us :

• Competitive salary
• Health, Dental and Vision Benefits
• Long-Term growth potential
• 401k
• With this position, you will get the opportunity to work with a game changing client and further advance your already valuable experience in the telecom industry!

We are Connectors . We thrive on ‘quality over quantity’ and put in the work building strong relationships. We create connections, discover qualities, uncover skills, and place people with accuracy. We are your true partner!

We are Collaborators . You’ll be working with a wholly owned subsidiary of Kelly and part of the Kelly Telecom division. It allows us to be as nimble and fiercely competitive as a startup while having the backing of a multibillion dollar publicly traded company which has been in business for 75 years. With direct access to hiring managers, services don’t stop at standard recruiting processes. We use our expertise to improve your application skills and provide ongoing career support.

We give 24/7 Support . We are in this together. We provide around the clock availability, competitive employee benefits, and continuously check-in to make sure things are going smoothly. Check out our Glassdoor page!