Customer Service & Scheduling Coordinator

Customer Service & Scheduling Coordinator

At Superior Fence & Rail, every successful project begins with a great first conversation. As our Customer Service & Scheduling Coordinator, you'll often be the first point of contact for our customers—setting the tone for a professional, helpful, and seamless experience from day one.

This role is ideal for someone who enjoys helping people, stays organized under pressure, and thrives in a fast-paced environment. You'll balance customer communication, appointment scheduling, and administrative support while helping keep our sales and operations teams connected and moving efficiently.

Key Responsibilities

• Answer inbound customer calls with a friendly, professional, and solution-focused approach
• Schedule sales appointments by coordinating customer availability with sales team calendars
• Help ensure efficient routing and scheduling across multiple territories
• Provide administrative support, including assistance with permits, utility locates, and related documentation
• Communicate clearly and effectively with customers, sales representatives, and internal team members
• Respond to customer needs with professionalism, patience, and a commitment to finding solutions
• Keep scheduling details accurate and up to date to support a smooth customer experience

What Success Looks Like

• Every customer receives a positive, professional first impression
• Appointments are scheduled accurately and efficiently
• Communication between customers, sales representatives, and internal teams is clear and timely
• Administrative details are handled consistently and accurately
• Scheduling and coordination help projects move forward smoothly and without unnecessary delays
• Team members can rely on you to follow through and keep important details from falling through the cracks

Qualifications

Experience:

• Customer service or call center experience preferred
• Experience with scheduling, coordination, or administrative support is a plus
• Comfortable working in a fast-paced, team-oriented environment
• Experience managing multiple priorities and changing schedules is beneficial

Skills:

• Strong communication and interpersonal skills
• Highly organized with excellent attention to detail
• Comfortable using technology and learning new systems
• Able to manage multiple tasks, priorities, and deadlines
• Professional, dependable, and solution-oriented
• Comfortable handling a high volume of customer communication

You'll Thrive in This Role if You:

• Are naturally friendly, professional, and easy to talk to
• Enjoy helping people and creating positive customer experiences
• Stay organized and pay attention to the details
• Communicate clearly, confidently, and respectfully
• Can remain calm and focused in a busy environment
• Take ownership of your responsibilities and follow through
• Adapt quickly when schedules, priorities, or customer needs change
• Enjoy being an important part of a collaborative team

We Live and Lead by Our Core Values

At Superior Fence & Rail, our Core Values guide how we hire, lead, communicate, solve problems, and serve our customers. They define our culture and set the standard for what great looks like on our team.

Our Core Values:

• Radical Honesty & Transparency
• We communicate openly, honestly, and directly.
• Accountable & Humble
• We take ownership of our responsibilities, learn from our mistakes, and always look for ways to improve.
• Empathetic Listener
• We listen to understand, value different perspectives, and treat others with respect.
• Curious & Adaptive
• We ask questions, embrace learning, and adapt to new challenges and opportunities.
• Resilient Optimism
• We approach challenges with a positive mindset and the determination to keep moving forward.
• Proactive Follow-Through
• We take initiative, communicate clearly, and do what we say we're going to do.

Work Schedule

• Monday to Friday