Shift Manager at Marco's Pizza

Job Description

Job Description

Pay: $15.00 - $17.00 per hour

Job description
Overview

Join Marco’s Pizza in Cooper City as a Shift Leader and take the next step in your restaurant leadership career.

We are looking for a dependable, motivated, and hands-on team leader who can help run strong shifts, support team members, deliver excellent customer service, and maintain Marco’s Pizza standards for quality, speed, cleanliness, and food safety.

This is a great opportunity for someone with restaurant, fast food, customer service, or team leadership experience who wants to grow into an Assistant Manager or General Manager role.

The ideal candidate is:

• Dependable
• Organized
• Responsible
• Team-oriented
• Comfortable leading in a fast-paced restaurant environment
• Able to set the example for urgency, teamwork, and guest service
• Duties

As a Shift Leader, you will help support the daily operation of the restaurant by:

• Leading team members during assigned shifts.
• Helping keep the restaurant organized, productive, and guest-focused.
• Supporting food preparation, order accuracy, guest service, cleanliness, and shift execution.
• Ensuring every order is prepared accurately, quickly, and according to Marco’s Pizza quality standards.
• Coaching and supporting team members during the shift.
• Maintaining proper food handling, sanitation, and food safety procedures.
• Monitoring product quality, labeling, product rotation, and waste reduction.
• Assisting with opening and closing procedures as assigned.
• Supporting cash handling, POS operations, and basic shift paperwork.
• Handling guest concerns professionally and communicating issues to management when needed.
• Helping maintain cleanliness in all areas of the restaurant, including:
  • Front counter
  • Kitchen
  • Prep areas
  • Restrooms
  • Dining/lobby areas
• Supporting the training of new team members by setting the right example.
• Helping protect company assets, including:
• Cash
• Equipment
• Inventory
• Store property
• Maintaining a positive, respectful, and productive work environment.
• Communicating shift updates, equipment concerns, team performance issues, and operational needs to the Assistant Manager or General Manager.
• Setting the example for urgency, teamwork, accountability, professionalism, and guest service.

Requirements:

• Previous restaurant, quick-service, fast food, retail, or customer service experience preferred.
• Previous Shift Leader, Team Lead, Supervisor, or key holder experience is a plus.
• Must be at least 18 years old.
• Ability to work in a fast-paced environment.
• Ability to handle pressure during busy shifts.
• Strong communication and teamwork skills.
• Ability to lead by example and support team members.
• Comfortable using POS systems, restaurant equipment, and basic store technology.
• Basic knowledge of food safety, cleanliness, and restaurant operations preferred.
• Ability to lift up to 50 lbs.
• Must be able to stand, walk, bend, and move throughout the shift.
• Flexible availability required, including:
  • Nights
  • Weekends
  • Holidays
• Reliable transportation required.
• English required.
• Spanish is a plus.