General Manager

Collision General ManagerClassic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.Classic Collision offers competitive pay, benefits, and career advancement opportunities.Please come and join our team! Why Choose Classic Collision?Paid WeeklyContinuous TrainingSupportive Team CultureCompany match 401KMedical/Dental/VisionPaid Time Off – 6 Paid HolidayRewarding WorkThe General Manager is responsible for the overall operations and financial results of their assigned store including but not limited to operations, internal and external development, business relationships, and profitability. The General Manager is expected to mentor to all direct reports while leading the team effectively and efficiently.Essential ResponsibilitiesActively lead center level performance though: key metrics, quality, individual skill levels and cultureCommunicate and manage the change processStay abreast of current vehicle repair procedures and technologiesManage and hold all staff accountable for shop performance though Recipe Book execution.Ensure customer satisfaction by coaching staff and resolve customer concerns as requiredRecruit, interview and hire new staff as requiredTrain new hires regarding company policy and proceduresPromote safe, clean working conditionsPromote, develop and act as a liaison with area insurance contacts and other referral pointsContact all claims managers and dealer accounts every monthParticipate in external marketing and team building activities as requestedOther duties may be assigned as necessarySkills/RequirementsMinimum of five years collision repair / auto body management experience REQUIREDProven leadership and track record of employee developmentAbility to read and understand financial P&L statements requiredICAR Platinum certification preferredAbility to travel up to 25%Must have valid a driver's license and be eligible for insurance coverageWorking knowledge of CCC One estimating platform and management systemAdvanced skills in Microsoft Office, including Word, Excel, Outlook and PPT.Ability to read and interpret documents such as repair procedures, safety rules, operating and maintenance instructions, and procedure manualsAbility to write routine reports and correspondenceAbility to speak effectively before groups of customers or employees of organizationPhysical Demands & Work EnvironmentFrequently required to standFrequently required to walkOccasionally required to sitFrequently required to use hands and fingersFrequently required climb, balance, bend, stoop, kneel or crawlContinually required to talk or hearContinually required to lift/push weights up to 50 poundsBehaviors/CompetenciesIntegrity -Respect, and accountability at every level and in every interactionCustomer Service -Provide the highest level of customer service while building customer satisfaction and retentionInnovation -Develops and displays innovative approaches and ideas to our businessTeamwork -Contributes to building a positive team spirit. Supports everyone's efforts to succeedClassic Collision is an Equal Opportunity EmployerAs an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex, including pregnancy, sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.This job description is not a complete statement of all duties and responsibilities comprising the position.