Subject Matter Expert- Crown and Bridge

Job Description

Job Description

Job Title: Subject Matter Expert (SME) – Dental Laboratory Technology

Reports To: To Be Determined

Location: Tampa, FL

Salary: 25-32 per hour

Position Status: Full Time

Position Summary

The Subject Matter Expert (SME) – Dental Laboratory Technology provides technical expertise and support for dental laboratory products, materials, and processes.

This role uses hands-on dental laboratory experience to help solve technical and quality issues, improve processes, support customers and dental offices, and ensure consistent, high-quality results.

The SME will work closely with laboratory teams, customers, suppliers, and other departments to identify problems, determine root causes, and develop practical solutions.

Key Responsibilities

• Provide technical expertise in assigned dental laboratory products, which may include:
• Fixed and removable restorations
• Orthodontic products
• Implant-supported crowns and bridges
• All-on-X restorations
• Implant-supported overdentures
• High-aesthetic restorations
• Provide technical expertise in dental laboratory processes, including:
• CAD design
• CAM, milling, and 3D printing
• Crown and bridge fabrication
• Denture and framework design
• Orthodontic appliances
• Surgical guides
• Ceramic fabrication and shade matching
• Develop and maintain product specifications, design guidelines, material requirements, and quality standards.
• Investigate and help resolve product, process, and quality issues.
• Serve as a technical resource for laboratory teams, customers, and internal departments.
• Review and approve materials and processes used for assigned products.
• Stay current with new dental materials, technology, equipment, and digital workflows, including CAD/CAM, 3D printing, and intraoral scanning.
• Research and recommend new equipment, materials, and processes that can improve quality, efficiency, and customer satisfaction.
• Identify opportunities for new products, services, and improvements.
• Support the development and launch of new products and services, including testing and pilot programs.
• Review quality standards throughout the process, including case review, treatment planning, fabrication, and final inspection.
• Conduct process audits to identify opportunities for improvement.
• Work with quality teams to investigate remakes and customer complaints, identify root causes, and implement corrective actions.
• Help ensure processes meet applicable FDA, OSHA, and other dental laboratory requirements.

General Expectations

• Perform high-quality work and meet deadlines with minimal supervision.
• Communicate professionally with employees, customers, dental offices, suppliers, and other partners.
• Work effectively as part of a team.
• Work independently while keeping others informed of important issues and projects.
• Maintain accurate documentation and follow established procedures.
• Support a culture of quality, continuous improvement, and customer service.